Collections Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage a portfolio of small and medium-sized business (SMB) customer accounts through various communication methods, including phone calls, text messages, and emails.

• Collaborate with customers to create sustainable payment plans that align with Forward's business goals.

• Meet or exceed monthly targets for recovering payments from customers, achieving incentive compensation goals.

• Utilize knowledge of legal collections processes to enhance customer engagement and facilitate resolutions.

• Consistently update the status of accounts and outline next steps in Salesforce CRM.

⛳️ Requirements

• Bachelor's Degree is preferred or equivalent professional experience.

• 5+ years of experience in Customer Service, Sales, or Collections.

• Strong ability to listen to customer needs, communicate effectively, respond with empathy, and meet monthly recovery targets for overdue customer balances.

• A collaborative team player who proactively asks questions and proposes improvements to existing processes and systems.

• Excellent analytical and written communication skills, with a keen attention to detail.

• Competitive mindset with the capability to maintain focus and work independently to complete tasks.

• Proficient in navigating multiple computer applications concurrently.

🏝️ Benefits

• Medical

• Dental

• Vision

• A flexible time-off policy

• Paid parental leave

• RRSP match

• Wellness reimbursement

• Volunteering days

• Annual professional development budget

• Charitable donation match