Collections Specialist

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Overseeing and analyzing account status reports to detect and address delinquent accounts.

• Delivering exceptional customer service and collections within a high-volume, fast-paced multi-channel contact center utilizing automated call distribution and workload management software, while meticulously processing and documenting customer interactions via the designated tracking system.

• Evaluating aging and various reports to pinpoint delinquent accounts, initiating the collection process on overdue accounts by reaching out to customers through mail and/or phone to secure payment.

• Identifying potential customer account issues by reviewing daily, weekly, and monthly generated reports and inquiries.

• Investigating and resolving potential billing discrepancies, disputes, cash application issues, and other concerns through regular audits of customer accounts to ensure billing precision and uphold a high level of customer satisfaction.

• Collaborating with others, including field personnel, to formulate, implement, and monitor collection strategies.

• Assisting in the training of community associates regarding collection procedures and functionalities available in various proprietary systems.

• Continuously assessing and identifying opportunities for process enhancements that positively influence the customer's experience.

• Additional responsibilities as assigned.

⛳️ Requirements

• A high school diploma or GED is mandatory.

• At least one year of collections experience is essential.

• Preferably, additional experience in accounts receivable, billing, and/or customer service in a call center or similar environment.

• Outstanding oral and written communication skills are required.

• Proficiency in Microsoft Office (e.g., Excel, Word, etc.) is necessary.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• 401(k) plan.

• Associate assistance program.

• Employee discounts.

• Referral program.

• Early access to earned wages for hourly associates (outside of CA).

• Optional voluntary benefits, including ID theft protection and pet insurance.

• Paid Time Off.

• Paid holidays.

• Company-provided life insurance.

• Adoption benefits.

• Disability (short and long term).

• Flexible Spending Accounts.

• Health Savings Account.

• Optional life and dependent life insurance.

• Optional voluntary benefits including accident, critical illness, hospital indemnity insurance, and legal plans.

• Tuition reimbursement.