Collections Assistant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Document and oversee requests in ClickUp.

• Organize files, evidence, and case details.

• Update internal controls and record interaction histories.

• Send and follow up on document requests with clients.

• Assist in profile re-verification processes and contract regularization.

• Monitor contracts that are in retention or on hold.

• Maintain communication with clients via email and support platforms to clarify inquiries and follow up on requests.

• Consolidate information and evidence to support team analyses.

• Aid in audits, reconciliations, and data validation.

• Provide assistance to analysts with more complex tasks.

⛳️ Requirements

• Prior experience in customer service or collections.

• Excellent verbal and written communication abilities.

• Familiarity with WhatsApp Business, email communication, and CRM systems.

• Strong organizational skills and the capability to manage multiple contacts at once.

• Experience in collections within the real estate, financial, or recurring services sectors is advantageous.

• Experience implementing dunning/collections processes is a plus.

• Knowledge of portfolio management systems or automated dialers is beneficial.

• Experience in high-volume contact environments is a plus.

• Availability to work Monday to Friday, from 08:00 to 17:48.

🏝️ Benefits

• Home office allowance.

• Meal allowance.

• Extra day off.

• Wellness platform.

• Training platform.

• Work-from-home (remote).