Collections Agent

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Engaging with customers to effectively negotiate the collection of overdue, defaulted, or written-off loans, as well as other payments.

• Serving as the intermediary between creditors and customers by managing overdue accounts.

• Advising and influencing customers regarding payment options for debt recovery.

• Implementing strategies for collection processes and procedures, including negotiating payment plans in accordance with company-approved guidelines.

• Establishing positive rapport with various customer types over the phone.

• Conducting both inbound and outbound calls to collect debts.

• Recognizing the importance of maintaining a professional attitude when managing contacts, including demonstrating empathy, assertiveness, tact, and resilience.

• Meeting established revenue targets and call quality goals.

• Utilizing questioning and listening skills to facilitate effective communication via telephone, email, chat, and text.

• Comprehending, adhering to, and enforcing all corporate policies.

⛳️ Requirements

• High School Diploma or GED equivalent.

• At least one year of experience in a call center or customer service role.

• Preferred: Three years of collections experience in a high-volume call center, and/or bilingual proficiency in Spanish.

• Ability to demonstrate critical thinking, negotiation, and problem-solving skills.

• Experience in a fast-paced work environment is a plus.

• Strong written and verbal communication skills necessary for in-person, phone, and email interactions.

• Capacity for adaptability and flexibility in a changing environment.

• Comfortable working in a dynamic, high-volume, fast-paced setting.

• Competence in reading, writing, evaluating, and applying information.

• Professional interaction and the ability to exhibit appropriate social skills.

• Understanding and ensuring compliance with policies, procedures, and laws relevant to our industry/business and products.

• Capability to develop and sustain business relationships.

🏝️ Benefits

• Competitive wages.

• Health and life benefits.

• Health Savings Account along with an Employer Seed 401(k) Savings Plan featuring company match.

• Paid parental leave.

• Company-paid holidays.

• Paid time off, including time for volunteering.

• Tuition reimbursement.

• Business casual work environment.

• Rewards and recognition program.

• Employee assistance program.

• Office located in downtown Greenville, providing free parking, an onsite gym, and complimentary snacks/drinks.