Collections Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Reach out to customers through phone, email, or other communication channels to obtain overdue payments.

• Negotiate payment plans and address billing issues.

• Update customer account details and log interactions in the system.

• Uphold a professional and compassionate demeanor when interacting with customers.

• Achieve or surpass collections goals and performance indicators.

• Ensure confidentiality and adhere to all applicable regulations and company policies.

⛳️ Requirements

• Prior experience in collections or customer service.

• Strong verbal and written communication skills.

• Excellent problem-solving and negotiation abilities.

• Capacity to work independently and effectively manage time in a remote environment.

• Ability to thrive in a fast-paced setting with tight deadlines.

🏝️ Benefits

• Medical

• Dental

• Vision

• PTO and Paid Holidays after 90 Days