
Collections Agent
Posted 6 days ago

Posted 6 days ago
This is a fully remote position, open to applicants in United States.
β’ Reach out to customers through phone, email, or other communication channels to obtain overdue payments.
β’ Negotiate payment plans and address billing issues.
β’ Update customer account details and log interactions in the system.
β’ Uphold a professional and compassionate demeanor when interacting with customers.
β’ Achieve or surpass collections goals and performance indicators.
β’ Ensure confidentiality and adhere to all applicable regulations and company policies.
β’ Prior experience in collections or customer service.
β’ Strong verbal and written communication skills.
β’ Excellent problem-solving and negotiation abilities.
β’ Capacity to work independently and effectively manage time in a remote environment.
β’ Ability to thrive in a fast-paced setting with tight deadlines.
β’ Medical
β’ Dental
β’ Vision
β’ PTO and Paid Holidays after 90 Days
KPA
Guild Mortgage
Fifth Third Bank
Upstart
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