Collection Representative II

This is a fully remote position, open to applicants in Texas.

📋 Description

• Assess accounts within the designated queue to determine the appropriate steps for addressing delinquent accounts.

• Oversee a complete portfolio of charged-off accounts with principal balances of $2,501 or more.

• Employ collection strategies and skip tracing methods to identify the correct parties.

• Utilize knowledge of credit bureau reporting (CBR) to enhance skip tracing and discussions with members.

• Recognize and provide resources to aid members in fulfilling their obligations.

• Negotiate payment terms, settlements, or arrangements using probing inquiries to understand and address objections.

• Set up and uphold payment arrangements that align with company standards.

• Dormant, close, and recommend actions on accounts according to established guidelines.

• Conduct second voice calls when necessary to support fellow collectors.

• Follow up on specific accounts to confirm that all actions have been completed.

• Assess unresolved accounts and suggest them for further review when appropriate.

• Engage in monthly continuous improvement training sessions.

• Maintain knowledge of the FDCPA and adhere to regulatory and company policies.

• Accurately and promptly document all activities related to accounts.

• Perform additional duties as assigned.

⛳️ Requirements

• High school diploma or GED equivalent.

• Preferred minimum of 2 years of experience in collections or sales.

• Strong understanding of credit bureau reporting (CBR).

• Familiarity with the FDCPA.

• Proficient negotiation skills.

• Capability to implement collection strategies and skip tracing techniques.

• Ability to adhere to regulatory and company policies.

• This position is not currently eligible for sponsorship.

🏝️ Benefits

• Competitive wages.

• Medical coverage with telemedicine options.

• Dental and vision insurance.

• Basic and optional life insurance.

• Paid Time Off (PTO).

• Maternity, parental, and family care leave.

• Community volunteer time off.

• 12 paid holidays.

• Company-paid disability insurance.

• 401k plan with employer matching.

• Health Savings Accounts (HSA) with company contributions.

• Flexible Spending Accounts (FSA).

• Supplemental insurance options.

• Employee Assistance Program (EAP).

• Tuition reimbursement.

• Wellness program.

• Remote-first, flexible work environment.

• Flexible time off and healthy work norms.

• Support for psychological safety and well-being.