Collection Representative

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Manage a significant volume of outbound and inbound calls with professionalism and assurance.

• Negotiate payment plans that align with both consumer expectations and company objectives.

• Regularly achieve and surpass performance indicators (quality, compliance, collections).

• Ensure precise documentation and adhere to all applicable laws and standards.

• Quickly establish trust through active listening, empathy, and effective communication.

⛳️ Requirements

• Capable of clear communication, both spoken and written, utilizing proper grammar, telephone etiquette, and provided electronic tools.

• Proficient in navigating various computer applications and databases.

• Able to multitask effectively, communicating over the phone while managing multiple computer systems simultaneously.

• Skilled in overcoming objections and barriers to successfully negotiate payments.

• Dependable and accountable.

• Punctual and utilizes time efficiently.

• Exhibits sound professional judgment.

• Understands sensitive personal information (SPI) and sensitive consumer information (such as Protected Health Information (PHI)), ensuring its confidentiality.

• Proficient in using provided tools for basic mathematical calculations involving addition, subtraction, multiplication, division, and percentages.

• Self-driven and dedicated to career advancement.

• Willing to pursue and obtain Professional Collections Specialist (PCS) certification within one year of hire date (company-sponsored).

• High School Diploma or equivalent (such as GED) is mandatory.

• Capable of successfully completing the company’s collector training program.

• Must pass initial, ongoing, and annual identity, criminal, and background checks.

🏝️ Benefits

• Paid medical insurance with tailored plan selection support.

• Company-sponsored Short-Term Disability and basic Life Insurance.

• Optional Dental, Vision, Long-Term Disability, and additional Life Insurance coverage.

• Generous Paid Time Off (3 weeks accrued annually, increasing with tenure) plus holidays and make-up time.

• 401(k) plan with the option to contribute an annual discretionary bonus if granted.

• Equipment provided by the company.

• Access to the Perks employee discount program (including retail, travel, food, and entertainment).