Collection Representative

This is a fully remote position, open to applicants in Alabama, +32 more states.

📋 Description

• Follow up on designated accounts to ensure optimal cash flow until accounts are settled, work standards are fulfilled, or accounts are referred to a collection agency or classified as uncollectable.

• Communicate with patients, employers, insurance providers, and government entities via phone or mail to facilitate payment.

• Build effective working relationships with patients, collection agencies, vendors, and internal departments to address account concerns.

• Manage requests, inquiries, and complaints related to the bad debt collection process.

• Resolve patient billing and collection issues by utilizing interpersonal skills and sound credit procedures.

• Interpret insurance verification, billing, follow-up, collection, and legal information to address patient inquiries and account concerns.

• Record account openings, processes, and actions taken to resolve outstanding matters.

• Manage settlement proposals, vendor remittances, and cash posting challenges associated with bad debt accounts.

• Acquire knowledge and perform actions in all patient billing systems to effectively manage bad debt accounts.

• Utilize collection strategies to maintain the lowest possible bad debt expense write-off ratio.

• Maintain and reconcile records of placements with third-party agencies.

• Reconcile discrepancies between bad debt balances and third-party records.

• Monitor patterns in agency or patient billing issues and notify management.

⛳️ Requirements

• High School Diploma or equivalent.

• Generally requires 2 years of experience in insurance processing, collections, or customer service.

• Proficient in Microsoft Office Suite and adept at quickly learning new systems and procedures.

• Exceptional oral and written communication skills.

• Demonstrated negotiation abilities.

• Capacity to swiftly review information and make informed decisions.

• Adaptability to undertake special projects and new job assignments as business needs evolve.

• Knowledge of medical insurance billing, accounts, and/or legal processes.

• Must be able to sit for the majority of the workday.

• Occasionally lift up to 10 lbs. when handling manuals and binders.

• Licensure, registration, and/or certification: None Required.

🏝️ Benefits

• Benefits Eligible: Yes.

• Competitive compensation.

• Premium pay options such as shift differentials, on-call pay, and more based on a teammate's role.

• Incentive pay available for certain positions.

• Potential for annual salary increases based on performance.

• Paid Time Off programs.

• Comprehensive medical, dental, vision, life, and Short- and Long-Term Disability benefits.

• Flexible Spending Accounts for eligible healthcare and dependent care expenses.

• Adoption assistance.

• Paid parental leave.

• Defined contribution retirement plans with employer matching.

• Additional financial wellness programs.

• Educational Assistance Program.

• Various benefits and well-being programs.

• Career development programs.