Cold Calling Team Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish the cold calling operation from the ground up, including its structure, hiring strategy, and processes.

• Recruit, train, and oversee callers, team leaders, and quality assurance as the team expands from 2–3 to 30–50+ individuals.

• Develop and refine dialing strategies, number rotation, warm-up processes, and deliverability to sustain high connection rates.

• Set up and enhance lead qualification criteria to guarantee that every lead is ready for the marketplace and adheres to compliance standards.

• Track performance metrics (connect rate, leads per caller, rejection rate, cost per lead) and respond to them on a daily basis.

• Collaborate closely with product, data, and engineering teams to integrate the dialer, CRM, and lead pipelines effectively.

• Provide real-time coaching and performance management during US calling hours to enhance team output and quality.

⛳️ Requirements

• Over 5 years of hands-on experience in cold calling operations, ideally within real estate wholesaling.

• A proven history of building or scaling outbound calling teams (10–50+ callers) from inception.

• In-depth knowledge of dialing systems, number reputation, spam flagging, and call deliverability.

• Familiarity with CRMs and dialers such as ReadyMode, Podio, GoHighLevel, or comparable platforms.

• Strong analytical abilities - adept at managing performance through metrics and making swift decisions.

• Capability to personally execute (set up campaigns, conduct calls, troubleshoot issues) - not solely manage.

• Proficient in English (daily communication with US-based teams, reporting to leadership, live coaching).

• Willingness to work overlapping US business hours and manage operations in real-time.

🏝️ Benefits

• Health insurance.

• Flexible work arrangements.

• Opportunities for professional development.