Cohort Services Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the deployment of Chat and Assistant Builder tools for new partners within the health system.

• Collaborate with client stakeholders and internal teams to ensure smooth, timely rollouts accompanied by necessary communications and training.

• Strategize and implement engagement communications to enhance awareness and encourage both clinical and non-clinical staff to utilize the platform.

• Assist change champion groups who exemplify adoption and advocate for AI across departments.

• Conduct live training sessions and create role-specific guides and quick-start materials.

• Leverage technology to simplify learning and adoption processes.

• Produce on-demand resources to enhance user skills and introduce additional use cases.

• Maintain ongoing engagement communications that showcase capabilities, outages, success stories, and re-engagement efforts.

• Organize cross-client training sessions and facilitate user office hours.

• Collect feedback to enhance curriculum, materials, delivery methods, and the product itself.

• Assemble department-leader collaboratives to identify, prioritize, and scale high-value use cases.

• Develop workflow implementation packages that link use cases to measurable outcomes.

• Create department-level and executive-oriented case studies.

• Assist in planning and executing Qualified Circle, a peer network for AI executives in the health system.

• Design packages that empower the customer success team to present and promote proven solutions to other health systems.

⛳️ Requirements

• 3–6+ years of experience in a role that integrates training/enablement, content development, and event or program management.

• Ideally, experience in healthcare, health tech, or a related sector.

• Exceptional written communication skills, with a background in drafting or editing content for external distribution.

• Confident public speaker and facilitator, comfortable presenting to diverse audiences from frontline staff to executives.

• Strong organizational abilities and the capacity to manage multiple projects and deadlines concurrently.

• Experience working directly with health system stakeholders or other enterprise clients is advantageous.

• A genuine interest in healthcare AI and a commitment to assisting health systems in its thoughtful and effective adoption.

• Legally authorized to work in the United States for any employer without requiring sponsorship now or in the future.

🏝️ Benefits

• Equity packages.

• Comprehensive medical, dental, and vision insurance.

• Flexible working hours.

• Hybrid work options.

• An inclusive environment that promotes creativity and innovation.