Coaching Services Operations Manager

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Oversee and manage Career Coach Supervisors who provide services for the SECO Program.

• Accountable for the performance of contracts, compliance, and staffing needs.

• Create and implement operational policies, procedures, and guidelines.

• Ensure that operational performance, quality control, and other performance metrics are achieved.

• Supervise the hiring process to guarantee adherence to contract specifications.

• Collaborate effectively with the Career Center Manager and Advising Services Operations Manager.

⛳️ Requirements

• Master's degree in Career Counseling, Higher Education Administration/Leadership, Counseling, Education, or a related discipline.

• At least five (5) years of experience in supporting contact center operations or a similar service department.

• Eight years of personnel management and staff supervision, preferably with experience in a remote work environment.

• A minimum of five years of experience as a professional career counselor.

• Excellent written and verbal communication skills.

• Proficient in Microsoft Office applications and various technological tools.

🏝️ Benefits

• Health insurance.

• Opportunities for professional development.

• Flexible work arrangements.