CO Analyst, Customer Service, Dutch

This is a fully remote position, open to applicants in Poland.

📋 Description

• Oversee customer transactions related to order management, inquiries, order status, and back orders.

• Offer customer support in the relevant local language across assigned countries.

• Work in collaboration with Sales, Marketing, Supply Chain, and other support functions to fulfill customer needs.

• Develop strong relationships with customers and identify areas for enhancing service performance.

• Monitor and manage work queues, ensuring requests are processed within SLA targets.

• Address and resolve customer complaints, including necessary escalations.

• Identify opportunities to enhance processes, improve data quality, and reduce cycle time.

⛳️ Requirements

• Bachelor's degree or higher from an accredited institution.

• 1–2 years of relevant work experience in a customer-facing role, including complaint handling and customer issue resolution, operations, or customer service.

• Proficiency in both English and Dutch.

• Demonstrated experience with order management systems.

• Experience dealing with end customers in a commercial B2C setting.

• Strong problem-solving abilities.

• Excellent organizational skills in a fast-paced customer service environment.

• Proactive mindset with a capability to quickly adapt to changes and new processes.

🏝️ Benefits

• Employee flexibility to work remotely, on-site, or in a hybrid capacity.

• Solventum provides various programs to support you in living your best life—physically and financially.

• Competitive salary and benefits package.

• Commitment to equal opportunity employment and diversity.