Cloud Technical Account Manager

📋 Description

• Serve as a trusted technology consultant for a designated group of accounts.

• Act as the primary point of contact for all intricate support needs related to the assigned customers’ environments.

• Collaborate with Flexential Sales to identify and leverage new business opportunities.

• Support sales and sales engineering teams in creating cost-effective, operationally viable solutions that fulfill complex customer needs.

• Participate in Flexential's process enhancement initiatives aimed at boosting customer satisfaction.

• Evaluate performance improvements, conduct risk assessments on customer environments, and offer actionable recommendations.

• Ensure effective management, communication, coordination, and facilitation of support service activities between Flexential departments and strategic accounts.

• Lead customer-initiated meetings, quarterly business reviews, and other service and strategic discussions.

• Advocate for customer needs in Flexential product roadmap discussions and governance meetings.

• Document and align customer roadmaps with the Flexential pipeline.

• Identify and spearhead unique continuous improvement initiatives in support of customers.

• Ensure projects are completed on schedule, within budget, and meet client satisfaction.

• Guarantee a thorough understanding of project scope by both technical teams and clients.

• Collaborate with technical teams, vendors, and client delivery teams to ensure timely achievement of project milestones.

⛳️ Requirements

• Bachelor's degree in a technical or business-related discipline.

• Over 5 years of experience in technology, operations, or design, preferably within the service provider sector.

• Experience in a customer-facing technology position.

• Proficiency in Project Management and Planning/Road mapping.

• Exceptional communication, presentation, and customer service abilities.

• Comprehensive experience in Colocation Infrastructure and customer support.

• Expertise in Change, Incident, and Problem Management.

• Strong financial acumen.

• Solutions-oriented approach towards technology strategies and IT service delivery.

• Robust technical background for developing and selling IT solutions.

• Awareness of operational process improvement.

• Capability to guide technical personnel in a distributed setting.

• Adaptability to an evolving technology landscape.

• Proficient in Microsoft Excel, Word, and contract management software.

• Flexible schedule with the ability to travel as needed.

🏝️ Benefits

• Medical, Telehealth, Dental, and Vision coverage.

• 401(k) plan.

• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).

• Life and Accidental Death & Dismemberment (AD&D) insurance.

• Short-Term and Long-Term disability insurance.

• Flexible Paid Time Off (PTO).

• Leave of Absence options.

• Employee Assistance Program.

• Wellness Program.

• Rewards and Recognition Program.