Cloud Services Support Analyst

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Providing support, administration, and maintenance for all Hosting customer systems as needed (Microsoft Azure).

• Overseeing all Hosting customer backup and restore processes.

• Administering and maintaining Hosting infrastructure monitoring systems.

• Managing all system security-related matters.

• Keeping up-to-date with iMIS knowledge to effectively support and upgrade Hosting customer’s iMIS systems when required.

• Administering Azure Automation user accounts for all Hosting customers.

• Conducting Azure SQL database management and administration tasks for Hosting customers as necessary.

• Handling SQL Managed Instance management and administrative tasks for Hosting customers as needed.

• Performing SQL Server database management and administration tasks for Hosting customers when required.

• Upgrading iMIS implementations to the latest releases as necessary.

• Supporting ASI initiatives as needed.

• Managing the Hosting Issues Management queue as required.

• Participating in quarterly departmental and corporate BSC reviews.

• Overseeing the achievement of personal BSC initiatives.

• Completing annual professional development objectives.

• Mentoring team members as necessary.

• Addressing items in the Hosting Issues Management queue promptly and closing them as needed.

• Participating in the Hosting On-Call program.

• Performing additional duties as assigned by the Manager, Hosting Operations, Global Director of Technical Support, or Senior Management.

⛳️ Requirements

• 3-5 years of experience in IT/Cloud providing and supporting technology solutions.

• Proficiency in Microsoft Azure Administration.

• Experience in managing iMIS systems.

• Strong oral, written, analytical, and interpersonal skills.

• Ability to work autonomously in a fast-paced technology environment.

• Skills in Azure SQL administration.

• Familiarity with Azure Automation.

• Experience with Zendesk Ticketing system.

• Understanding of ASP .NET and related technologies.

• Knowledge of IIS technologies.

• Familiarity with virtualization technologies.

• Strong knowledge of Microsoft operating systems and applications.

• Basic understanding of iMIS.

• Willingness to work after hours and on weekends to support product upgrades and provide on-call Hosting support.

🏝️ Benefits

• Generous Paid Time Off.

• Optional Private Medical Insurance.

• Wellness Benefits.

• Retirement Pension Plan.

• Opportunities for Professional Growth and Development.

• Volunteer Time Off.

• Study Leave.

• Flexible remote working.