Cloud Services Engineer

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Assume senior, hands-on responsibility for the organization’s cloud services environment.

• Oversee, develop, and manage services across Microsoft Azure, Microsoft 365, and Cisco Meraki.

• Ensure that cloud and network platforms remain stable, efficient, secure, cost-effective, and continuously enhancing.

• Monitor, patch, update, back up, restore, and govern Microsoft Azure services.

• Serve as a senior technical escalation point for incidents and issues related to cloud services.

• Drive triage, root-cause analysis, remediation, and preventative improvements.

• Create and maintain operational runbooks and documentation.

• Supervise suppliers that support Azure, Microsoft 365, Meraki, as well as network and internet connectivity services.

• Manage the remaining on-premises domain controller environment during the transition to full cloud operations.

• Plan and execute the decommissioning of domain controllers, including testing, rollback planning, and stakeholder communication.

• Oversee backup and disaster recovery services, recovery procedures, restore testing, DR runbooks, and recovery objectives.

• Manage the Cisco Meraki environment for switching, wireless, and security appliances.

• Track and resolve network and cloud incidents within established targets.

• Conduct post-incident reviews and implement corrective and preventative measures.

• Provide senior-level support for Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, identity, and access management.

• Assist with onboarding, offboarding, endpoint provisioning, Intune, and Autopilot.

• Manage Microsoft Teams telephony, including licensing, call plans, call queues, auto-attendants, number assignment, and voicemail.

• Offer technical leadership through standards, documentation, mentoring, monitoring, automation, least-privilege access, and secure configuration baselines.

• Monitor and optimize Azure and Microsoft 365 licensing and cloud costs.

• Coordinate vulnerability remediation, patching priorities, and responses to cloud infrastructure security incidents.

• Support software license and entitlement management, compliance reporting, cost optimization, and renewal planning.

• Ensure that infrastructure and cloud changes adhere to the established change management process.

⛳️ Requirements

• Extensive experience in a hands-on Cloud, Infrastructure Engineering, or IT Operations role.

• Proven track record of ownership over production services, incident and problem management, and continuous improvement in line with agreed service standards.

• Demonstrable practical expertise in Microsoft Azure, including core services, monitoring, security controls, and governance.

• Experience in designing, implementing, and maintaining cloud services in a controlled and supportable manner.

• Strong knowledge of Microsoft 365 administration, including Entra ID (Azure AD), Exchange Online, Microsoft Teams, SharePoint, and OneDrive.

• Familiarity with Intune and Autopilot for device management in hybrid working scenarios.

• Strong background in networking and connectivity, preferably including Cisco Meraki.

• Experience in maintaining secure wired and wireless environments and collaborating with third-party connectivity providers.

• Experience supporting hybrid identity and managing on-premises dependencies such as domain controllers and DNS.

• Ability to plan and execute decommissioning or migration activities safely with minimal disruption to business operations.

• Experience in backup, recovery, and disaster recovery planning in cloud and hybrid environments, including the definition, documentation, and regular testing of recovery procedures.

• Proven ability to drive improvements and maturity within established IT environments.

• Background in lean or small-team environments.

• Familiarity with Zero Trust connectivity principles or cloud-first security frameworks.

• Experience supporting Microsoft Teams telephony services, including Teams Phone, call queues, auto-attendants, and direct routing.

• Excellent problem-solving skills and a customer-focused, service-oriented mindset.

• Ability to communicate effectively with both technical and non-technical stakeholders and take ownership through to resolution.

🏝️ Benefits

• Risk coverage, including Life Cover, Critical Illness Cover, funeral benefits, and certain disability benefits.

• 22 days of annual leave plus UK bank holidays, with increased entitlement based on length of service.

• 5% allowance based on basic salary, which can be allocated towards medical aid.

• UPS provided to assist during load shedding (2–4 hours of laptop power).

• Company-issued laptop.

• Annual company celebrations.

• Home-working policy.