Cloud Performance Engineer – Site Reliability Engineer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate with our Security Operations teams to establish and execute best practices for Cloud Service Provider configurations, particularly for Azure and other cloud platforms.

• Design, implement, and coordinate a multi-tenant strategy for service offerings related to databases, container platforms, authentication, certificates, and product registries, among others.

• Create and uphold performance testing strategies, frameworks, and environments within the cloud.

• Develop and maintain processes for tracking costs and utilization across all Cloud Service Providers.

• Produce documentation for Cloud Service Provider offerings that includes use cases, best practices, and implementation specifics.

• Cultivate and sustain technical relationships with our primary Cloud Service Providers.

• Implement and maintain a secure, scalable infrastructure platform for delivering Cloud Services applications.

• Ensure internal and external SLAs consistently meet or exceed expectations, while continuously monitoring and improving system-centric KPIs.

• Develop tools to automate the deployment, monitoring, and operation of the overall platform.

• Participate in an on-call rotation to provide application support, manage incidents, and troubleshoot issues.

• Offer ongoing maintenance and support for internal tools to enhance system health and reliability.

• Assist customers with on-site deployments as necessary.

• Implement and manage observability tools (logging, metrics, tracing) for performance insights, preferably using Otel and Grafana Stack.

⛳️ Requirements

• Demonstrated expertise in cloud service providers and best practices for implementation and configuration, ideally managing Azure for multiple teams within a SaaS product delivery company.

• Proven experience with microservices architecture, emphasizing Java-based services.

• Experience applying chaos engineering methodologies to assess and enhance system resilience.

• Proficient in diagnosing performance issues, including time consumption analysis, resource allocation, and optimization recommendations.

• Familiarity with performance testing methodologies and tools to evaluate system behavior under load.

• Experience deploying and utilizing observability tools such as Prometheus and the Grafana suite.

• Proven track record in designing and executing performance test plans (load, stress, soak, and spike testing) to ensure application services can handle 500+ transactions per second (TPS) within specified latency and error-rate limits.

• Hands-on experience with performance/load testing tools like JMeter, Gatling, and Azure Load Testing.

• Experience fine-tuning and validating autoscaling (Kubernetes/OpenShift HPA, Azure scale sets) to meet required TPS under varying loads without exceeding cost or resource limitations.

• Experience optimizing Kafka (partitioning, consumer group sizing, throughput/latency trade-offs) and other messaging/queuing components to maintain target transaction rates.

• Familiarity with Azure-native monitoring and diagnostics (Azure Monitor, Application Insights, Log Analytics) to correlate throughput, latency, and error metrics during testing.

• Proven experience with Security and Compliance best practices (SOC2, HIPAA, ISO27001) and implementing controls that support high-velocity software delivery teams.

• Proficient in Terraform, Ansible, or Chef.

• Expertise in troubleshooting, support escalation, optimizing on-call processes, and documenting knowledge.

• A strong passion for Infrastructure as Code, automation, and developing solutions that enable developers to operate swiftly and securely.

• Familiarity with the infrastructure management and operations lifecycle concepts and ecosystem.

• Experience managing and maintaining production systems in a Linux and public cloud environment.

• Previous experience with high-performance or distributed systems, with a commitment to hiring at various experience levels.

• Working knowledge of industry best practices in information security.

• Prior experience in building or maintaining large-scale Cloud services.

• Proven ability to prioritize and manage multiple projects simultaneously.

🏝️ Benefits

• Remote Work Environment

• Flexible Time Away From Work Policy including PTO, Personal and Sick Days

• Competitive Salary and Health/Medical Benefits

• RRSP/TFSA/401K Employee Contribution

• Life and Disability

• Employee Assistance Program

• FHIR Study Program and Skillsoft Learning

• Super HAPI Fun Club