Cloud Operations Monitoring Specialist – 2nd Shift

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Deliver cloud operations services and support primarily for Microsoft Azure and potentially some Amazon AWS environments.

• Provide system administration for Linux and Windows Server virtual machines.

• Address incidents and fulfill service requests.

• Investigate and permanently resolve issues.

• Engage in proactive problem management.

• Design, document, test, and implement changes.

• Assist in compliance and vulnerability management through patching, endpoint protection, and maintenance of essential software installed on virtual machines.

• Aid in enhancing monitoring and automation.

• Participate in a 24/7 on-call rotation schedule - specific day to be confirmed.

• Opportunity for a second shift to provide additional coverage required by the PST program.

⛳️ Requirements

• Typically requires a University Degree and a minimum of 5 years of relevant experience or an Advanced Degree in a related field with at least 3 years of experience, or in the absence of a degree, 9 years of relevant experience.

• Experience in a multi-cloud environment, including Microsoft Azure and Amazon Web Services, along with their associated networking, architecture, and infrastructure.

• Familiarity with Microsoft Windows Server and Red Hat Enterprise Linux.

• Proficient in using monitoring tools such as Datadog, Azure Monitor, AWS Cloudwatch, ServiceNow, Statseeker, Netscout, and others.

• Experience managing production infrastructure and applications following ITIL v3 (2011) or v4 best practices.

• Strong technical communication skills, including the ability to create professional user-facing documentation for various audiences.

• Microsoft Azure/AWS certifications are preferred.

• Experience with SQL Server, Log Analytics, and Qlik.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Three weeks of vacation for newly hired employees.

• Generous 401(k) plan that includes employer matching funds and a separate employer retirement contribution, along with a Lifetime Income Strategy option.

• Tuition reimbursement program.

• Student Loan Repayment Program.

• Life insurance and disability coverage.

• Optional coverages available, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal services, and ID theft protection.

• Benefits for birth, adoption, and parental leave.

• Ovia Health services for fertility and family planning.

• Adoption Assistance.

• Autism Benefit.

• Employee Assistance Plan, offering up to 10 free counseling sessions.

• Healthy You Incentives, a wellness rewards program.

• Doctor on Demand for virtual doctor visits.

• Bright Horizons services for child and elder care.

• Teladoc Medical Experts for second opinion services.

• And more!