Cloud Operations Engineering Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and develop a team of Cloud Operations Engineers, encompassing hiring, onboarding, performance management, and career growth.

• Take ownership of team-level operational metrics: fleet reliability SLOs, error budgets, incident response quality, and the health of customer environments across Azure, AWS, and GCP.

• Equitably manage workload and the on-call rotation (PagerDuty) across the team, safeguarding against burnout while ensuring adequate coverage.

• Establish and communicate team priorities across spontaneous customer requests, planned fleet initiatives, and the reduction of technical debt.

• Serve as an escalation point and executive sponsor for significant incidents impacting the customer cloud fleet.

• Collaborate with technical leadership and architects on technical strategies, such as Terraform standards, multi-tenant isolation, and cloud-to-OT connectivity, without being responsible for hands-on implementation.

• Oversee the team's involvement in audit and compliance initiatives (FedRAMP, SOC2), ensuring the prioritization and resourcing of evidence collection and control activities.

• Manage cloud cost accountability (FinOps) for the areas under the team's jurisdiction, collaborating with Finance and leadership on budgeting and optimization efforts.

• Ensure effective utilization of core tools like Datadog and Tailscale for observability and connectivity across the fleet.

• Represent Cloud Operations in cross-team planning with Security, Product Engineering, and Support, enforcing a structured work-intake process through the team lead.

• Foster and uphold a positive team culture, including conducting blameless post-incident reviews.

• Provide reports on team well-being, fleet reliability, and associated risks to engineering leadership.

⛳️ Requirements

• Over 5 years of experience managing engineering or cloud operations teams, including the oversight of Senior and Staff-level engineers.

• Strong technical foundation in cloud operations (Azure, AWS, and/or GCP) sufficient for evaluating architecture and incident decisions; hands-on experience with IaC/Terraform is beneficial but not essential for day-to-day operations.

• Proven experience in managing or supervising an on-call rotation (PagerDuty or similar) while maintaining a sustainable workload balance for the team.

• A successful track record in hiring, nurturing, and retaining senior technical talent.

• Experience working alongside Security/Compliance teams on audit initiatives (FedRAMP, SOC2, or comparable programs).

• Strong background in budget management and cost accountability, with exposure to cloud cost/FinOps being a plus.

• Exceptional stakeholder management skills, capable of enforcing disciplined work intake and maintaining team focus.

• Strong communication abilities, comfortable reporting to engineering leadership and collaborating with peer managers.

• Previous experience as a Senior or Staff-level individual contributor in cloud operations or SRE prior to moving into a managerial role.

• Experience managing teams that support external, regulated customers.

• Familiarity with multi-tenant cloud architectures and compliance frameworks (FedRAMP, SOC2, NIST CSF).

• Experience leading distributed or remote engineering teams.

• Background in cybersecurity.

• Must successfully pass a background check as a condition of employment.

🏝️ Benefits

• Competitive Equity Package

• Comprehensive Benefits Plan