Cloud Engagement Consultant

This is a fully remote position, open to applicants in Poland.

📋 Description

• Act as the main point of contact for all inquiries related to Cloud services, ensuring prompt and accurate responses in partnership with Cloud Operations.

• Oversee communication regarding Cloud service requests, providing stakeholders with timely updates, tracking progress, and maintaining visibility of SLAs and delivery milestones.

• Facilitate effective communication among internal and external stakeholders, ensuring responsive, transparent engagement.

• Regularly update and enhance the AI-driven knowledge repository, addressing content gaps and improving relevance, accessibility, and discoverability.

• Enhance search functionality to ensure that content is easily locatable and applicable by users.

• Uphold compliance and security standards across all documentation and communication, particularly concerning sensitive or regulated information.

• Develop and maintain high-quality, consistent materials, including communications, the service catalog, and other user-facing tools, to improve clarity, alignment, and overall stakeholder engagement.

• Produce clear, user-friendly manuals, guides, and training materials tailored to various user groups.

• Gather feedback from stakeholders to drive continuous improvements in communication, knowledge content, and engagement tools.

• Support training initiatives that encourage best practices and assist users in adopting new tools, processes, and features.

• Remain knowledgeable about relevant technologies, services, and organizational practices to provide accurate, timely, and value-driven support and engagement.

• Participate actively in Cloud Hub initiatives, collaborating on Cloud engagement activities, delivering content, and ensuring the smooth execution of projects and programs.

⛳️ Requirements

• Bachelor's degree in IT, Computer Science, or a related field.

• Over 3 years of experience in Cloud or IT services.

• Strong understanding of Cloud platforms (Azure, AWS) as well as associated compliance and security standards.

• Excellent communication and stakeholder management skills for both technical and non-technical teams.

• Experience in knowledge base management, documentation, and ITSM tools (e.g., ServiceNow).

• Organized, proactive, and adaptable to support a global 24/7 environment.

🏝️ Benefits

• A culture built on trust and accountability, providing you with the freedom and autonomy to succeed and make an impact.

• Work-life balance with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other excellent benefits.

• Growth opportunities with the tools and guidance necessary to focus on what truly matters to you, enabling you to achieve your best work.

• Talented colleagues, role models, and mentors to work with, learn from, and be inspired by some of the best talent in the software industry.

• A commitment to sustainability, exemplified by our Environmental, Social, and Governance strategy and Act4Good program.

• A safe and inclusive working environment, supported by our Employee Resource Groups, which are open to all.