Cloud Application Support

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Provide application and operational support for cloud infrastructure on Azure and AWS platforms.

• Configure environments, deploy applications, and ensure their maintenance within cloud settings.

• Collaborate closely with development teams and other support groups to diagnose and resolve issues related to applications or infrastructure.

• Work together with end users to fulfill application support requirements and offer technical guidance.

• Implement ITIL Service Management principles covering Incident, Change, Problem, and Service Request Management.

• Recognize opportunities for process enhancements and contribute to improvements in service delivery.

• Engage in disaster recovery planning and uphold best practices for cloud security.

⛳️ Requirements

• Minimum of 6 years of experience in IT Support Services, Operations, and Project/Program Management.

• Proficiency in cloud and infrastructure management, specifically AWS and/or Azure, including SSL Certificate Management, Firewall Maintenance, and Disaster Recovery.

• Experience in security and incident management, encompassing Operational and Security Event Monitoring, Incident Response, OS Patching, and Security Software Updates.

• Knowledge in application and database support, which includes Operations Support, Database Administration, and .NET C# Development.

• Preferred qualifications include familiarity with InRule, Appian, and Business Intelligence Tools such as SSRS and SSIS.

🏝️ Benefits

• Generous and flexible vacation policy

• Educational assistance

• Comprehensive leadership and technical development academies

• 401(k) employer match

• Comprehensive health benefits