Clinical Trial Coordinator, Rater Services

This is a fully remote position, open to applicants in Australia.

📋 Description

• Oversee daily operational activities that support clinical trials and Rater Services programs.

• Act as a primary contact for sites, clinicians, raters, CRAs, sponsors, and internal stakeholders.

• Provide prompt operational support and maintain effective communication.

• Ensure accurate study documentation, trackers, reports, and records are kept up to date.

• Handle high-volume communications and scheduling tasks efficiently.

• Assist in study start-up, execution, and close-out activities across Rater Training, Central Monitoring, Central Rating, Scale Management, and other operational functions.

• Track study progress and follow up on outstanding actions to ensure project timelines and deliverables are met.

• Support operational reporting, quality activities, and deliverable monitoring.

• Work collaboratively with Study Managers and functional teams across various operational domains.

• Manage duties in accordance with company SOPs, quality standards, and regulatory requirements.

• Participate in continuous process improvement initiatives and additional operational tasks.

⛳️ Requirements

• A bachelor's degree and/or a minimum of 1 year of relevant experience.

• Preferred experience in clinical research, healthcare, operations, customer service, project coordination, or related industries.

• Exceptional written and verbal communication skills in English and either Japanese or Mandarin.

• Proven ability to multitask while remaining highly organized, methodical, and detail-oriented.

• Strong interpersonal skills when interacting with team members, customers, and third-party providers.

• Capacity to learn quickly, work independently, plan effectively, and demonstrate proactivity.

• High level of computer literacy; familiarity with clinical software and systems is advantageous.

• Ability to excel in a fast-paced, dynamic environment.

• Strong customer service orientation and commitment to delivering high-quality work.

• Flexibility to adapt to changing priorities and support various functional areas.

• Proficient in problem-solving, conflict resolution, meticulous record-keeping, and adherence to procedures.

• Proficiency in Excel/Office applications.

• Competence in managing multiple tasks and competing priorities effectively.

🏝️ Benefits

• Remote work options available.

• 20 days of vacation leave.

• 10 days of personal leave.

• 10 paid public holidays.

• 401(k) matching up to 3% of annual salary.

• Competitive base salary along with additional earning opportunities.

• Comprehensive health and dental insurance with generous company contributions.

• Free vision insurance for all full-time employees.

• Fully employer-sponsored short-term and long-term disability and life insurance.

• Healthcare and Dependent Care Flexible Spending Accounts available.

• Opportunities for learning and development, including mentorship programs and support for obtaining certifications.