Clinical Systems Coordinator – Part Time

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Configure, maintain, and oversee client accounts within the Electronic Health Record (EHR) system.

• Establish provider profiles, manage permissions, templates, and system configurations.

• Ensure that all client, provider, and clinical data is accurate, complete, and maintained according to company standards.

• Monitor system integrity and conduct regular data reviews to uphold accuracy.

• Collaborate with clinical teams to collect, verify, and input necessary client and provider information.

• Assist in onboarding new providers by setting up EHR accounts and ensuring all required documentation is finalized.

• Serve as a liaison between clinical staff and internal teams to promote seamless system usage.

• Maintain precise records within the CRM, EHR, and other practice management systems.

• Update client profiles, documentation, templates, and system records as necessary.

• Ensure all information is entered accurately and promptly.

• Keep organized electronic records and supporting documentation.

• Identify, investigate, and resolve issues related to EHR configuration, workflow, and user experiences.

• Provide initial support to users facing system-related challenges.

• Escalate technical issues as needed and monitor the resolution process.

• Test new system configurations, workflows, and enhancements prior to implementation.

• Identify opportunities to enhance workflows and boost operational efficiency within the EHR system.

• Develop and maintain Standard Operating Procedures (SOPs), user guides, and system documentation.

• Suggest improvements to enhance user experience and data quality.

• Ensure that all client and clinical information is managed in compliance with HIPAA regulations and company policies.

• Support quality assurance efforts through regular data validation and system audits.

• Safeguard the confidentiality and security of sensitive client and employee information.

• Assist with compliance reviews and internal audits to ensure adherence to regulatory requirements.

⛳️ Requirements

• A minimum of 2–3 years' experience with Electronic Health Record (EHR) systems in a healthcare environment.

• Direct experience with CentralReach is required.

• Prior experience in the healthcare, ABA, behavioral health, or medical administration sectors is essential.

• Solid understanding of EHR configuration, data management, and clinical workflows.

• Experience in setting up and maintaining client and provider records within an EHR system.

• Familiarity with CRM, practice management, or healthcare software platforms.

• Strong technical troubleshooting and problem-solving capabilities.

• Excellent organizational skills with a keen attention to detail.

• Ability to manage multiple priorities and work independently.

• Outstanding written and verbal communication skills in English.

• Proficient in Microsoft Office and Google Workspace.

• Ability to manage confidential information in accordance with HIPAA and company policies.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and continuing education.

• Supportive work environment that promotes work-life balance.

• Access to the latest technology and tools in the healthcare field.