Clinical Support Specialist, RN

📋 Description

• Assist in the clinical workflows of specialty care providers.

• Ensure a smooth virtual experience for patients.

• Provide both clinical and administrative assistance.

• Facilitate the management of treatment.

• Aid in patient communication on behalf of the providers.

• Oversee secure communication channels.

• Monitor and reply to patient messages via secure portals, phone, or email.

• Offer follow-up education and support for patients seeking care.

• Maintain and update Electronic Health Records (EHR).

• Collaborate with multidisciplinary teams.

• Uphold standards of privacy, compliance, and ethics.

• Engage in ongoing training and quality improvement initiatives.

⛳️ Requirements

• Must possess an active LPN or RN license (BSN is preferred).

• At least 2 years of experience in roles centered on clinical support, care coordination, or a physician- and patient-facing care environment in telehealth.

• Proven experience interacting directly with patients or assisting with clinical tasks in a medical environment.

• Familiarity with common health issues and treatments in at least one of the following areas: men’s health, women’s health, dermatology, and/or weight management.

• Strong knowledge of HIPAA regulations regarding patient privacy and data security, as well as familiarity with virtual care standards.

• Proficient technical skills across various platforms, including EHRs, internal chat and email tools like Slack or Gsuite, project and task management tools like Asana, and ticketing systems.

• Bilingual in Spanish (B2/C1 - non-medical) is preferred.

🏝️ Benefits

• 75% subsidized health insurance.

• Dental insurance.

• Vision insurance.

• Paid time off.

• 401(k) retirement savings plan with company matching.