Clinical Support Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Managing order processing efficiently

• Conducting phone triage for patients nationwide through telemedicine

• Guiding patients on how to self-administer injections

• Handling incoming calls within the medical staff queue

• Preparing letters of medical necessity and travel documentation

• Engaging in communication via email and phone with providers, patients, and staff

• Assisting patients in placing product orders

• Sending Care Orders through the Medical portal

• Clarifying treatment procedures for patients and offering follow-up education

• Managing a high volume of outbound and inbound calls

• Demonstrating multitasking abilities across EMR, medical queues, and other systems

• Upholding phone and email etiquette standards

⛳️ Requirements

• Strong knowledge of medical terminology

• Minimum of 1 year of experience in a healthcare environment is required

• Associate degree is preferred but not mandatory

• Experience in pharmaceuticals is a plus

• Outstanding interpersonal and communication skills, both written and verbal

• Proficient in computer applications (Outlook/Microsoft) and EMR systems

• Ability to multitask and navigate various systems effectively

• Willingness to learn and work collaboratively as part of a team

🏝️ Benefits

• Paid Time Off (PTO)

• Paid Holidays

• Medical Insurance

• Dental Insurance

• Health Insurance

• Employee Discounts on services