Clinical Support Behavioral Licensed Clinician

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a reliable clinical contact for each member throughout their wellness journey.

• Evaluate immediate risks and clinical requirements utilizing evidence-based models and clinical expertise.

• Provide immediate crisis de-escalation, safety planning, and risk management support.

• Identify biopsychosocial needs and collaborate with members to determine solutions and next steps.

• Create SMART goals and assist members as they navigate through different stages of change.

• Direct members to suitable clinical care, treatment programs, and community resources.

• Inform members about benefit plans, coverage options, and care navigation processes.

• Utilize specialized evidence-based curriculum across various clinical domains.

• Research and offer customized educational or support resources.

• Collaborate with internal colleagues for follow-up, case cooperation, and smooth care transitions.

• Manage real-time queue tasks alongside out-of-queue case management duties.

• Uphold diplomacy, empathy, professionalism, HIPAA compliance, confidentiality, and thorough clinical documentation.

• Oversee multiple health records and systems to document member interactions and progress.

• Communicate effectively in both verbal and written forms.

• Perform additional related duties as assigned.

⛳️ Requirements

• Master’s degree or PhD in a mental health discipline, or RN with psychiatric specialization.

• Active independent clinical license, such as LCSW, LPC, LMFT, LPCC, PhD, PsyD, PMHNP, or psychiatric RN.

• A minimum of 5 years of post-licensure experience in behavioral health or substance use is preferred.

• Proven application of evidence-based methods, including brief therapy, cognitive-behavioral therapy, and motivational interviewing.

• Experience in managed care settings is preferred.

• Experience with direct communication with members; telephonic counseling or coaching experience is preferred.

• Must obtain AAS Crisis Specialist Certification within the first year of employment.

• EAP experience and CEAP certification are preferred but not mandatory.

• Strong clinical judgment and exceptional interpersonal communication skills.

• Comfortable working in a fast-paced and dynamic environment.

• Demonstrated administrative capabilities and proficiency in computer/software applications.

• Ability to work a minimum of 40 hours per week, including rotating shifts, weekends, and holidays.

• Access to home internet through cable broadband or fiber optic service with at least 10 Mbps download and 5 Mbps upload.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Medical, vision, and dental benefits available from day one.

• Access to well-being and behavioral health programs.

• 401(k) retirement plan.

• Company-paid life insurance.

• Tuition reimbursement opportunities.

• Minimum of 18 days of paid time off per year.

• Paid holidays.

• Leaves of absence available.

• Work-from-home arrangement.