Clinical Support Behavioral Licensed Clinician

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a consistent clinical contact for each member throughout their wellness journey.

• Evaluate members’ immediate risks and clinical requirements using evidence-based methodologies.

• Provide real-time crisis de-escalation, safety planning, and risk management strategies.

• Identify biopsychosocial needs and collaborate with members to determine solutions and next steps.

• Create SMART goals that promote healthy lifestyles.

• Assess readiness for change and implement actions through various stages of change.

• Guide members to suitable clinical care, treatment programs, and community resources.

• Educate members regarding benefit plans, coverage, and navigating care options.

• Utilize specialized evidence-based curricula across different clinical areas.

• Conduct research and provide customized educational or support resources.

• Collaborate with internal colleagues for follow-up, case coordination, and care transitions.

• Balance real-time queue tasks with case management duties.

• Exhibit diplomacy, empathy, and professionalism during challenging conversations.

• Adhere to HIPAA regulations, confidentiality, compliance, and clinical documentation standards.

• Manage various health records and systems to document interactions and monitor progress.

• Communicate effectively in both verbal and written forms.

• Perform additional related duties as required.

⛳️ Requirements

• Master’s degree or PhD in a mental health field, or an RN with a psychiatric specialization.

• Current independent clinical license, such as LCSW, LPC, LMFT, LPCC, PhD, PsyD, PMHNP, or psychiatric RN license.

• A minimum of 5 years of post-licensure experience as a behavioral health or substance use clinician preferred.

• Proven experience with brief therapy, cognitive-behavioral therapy, and motivational interviewing.

• Managed care experience is preferred.

• Experience in direct member communication; telephonic counseling/coaching experience preferred.

• Must obtain AAS Crisis Specialist Certification within the first year of employment.

• Experience with Employee Assistance Programs (EAP) and CEAP certification preferred but not mandatory.

• Strong clinical judgement and interpersonal communication abilities.

• Comfortable working in a fast-paced and dynamic environment.

• Demonstrated administrative skills and proficiency with computer/software applications.

• Availability for a minimum of 40 hours per week, including rotating shifts, weekends, and holidays.

• Home internet service through cable broadband or fiber optic with at least 10 Mbps download and 5 Mbps upload speed.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Medical benefits.

• Vision benefits.

• Dental benefits.

• Well-being and behavioral health programs.

• 401(k) retirement plan.

• Company-paid life insurance.

• Tuition reimbursement.

• A minimum of 18 days of paid time off per year.

• Paid holidays.

• Leaves of absence.

• Remote work/home working option available.

• Requirement for cable broadband or fiber optic internet for home working.