Clinical Specialist, Cardiac Rhythm Management – CRM

This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Offer technical, educational, operational, and sales support to help the district achieve its objectives in Cardiac Rhythm Management (CRM) sales and customer service.

• Successfully completes CRM Field Technical Training, which includes both online and field-based components.

• Conducts checks and interrogations of all CRM medical device systems after sign-off.

• Aids in the implantation of all CRM products following sign-off.

• Provides on-call support as necessary during evenings and weekends following sign-off.

• Offers troubleshooting assistance as requested.

• Ensures the completion of patient registration and other required hospital documentation.

• Assists in managing consignment and trunk inventory once acquired.

• Supplies additional inventory support to fulfill customer requirements.

• Maintains software on programmers throughout the district as instructed.

• Supports the management of daily coverage logistics as needed.

• Educates and trains physicians, hospital personnel, and office staff on products or solutions for which training has been completed.

• Aids in the education and training of new Clinical Specialists and Sales Representatives after sign-off.

• Collaborates with DSM, Sales Representatives, and DM to understand market dynamics and local customer motivations and needs; possesses a basic understanding of how Medtronic CRM products and solutions provide value to the customer.

• Assists in obtaining customer purchase orders throughout the quarter.

• Maintains a basic understanding of the competitive landscape.

• Independently identifies customer needs and opportunities, providing feedback to Sales Representatives to support sales goals.

• Remains informed on new products, solutions, and patient management offerings.

• Completes all assigned training promptly.

⛳️ Requirements

• High School Diploma along with a minimum of 6 years of experience in healthcare, field sales, or roles involving complex mathematics, mechanical concepts, science, or computing -OR- Associate’s Degree with a minimum of 4 years of experience in similar fields -OR- Bachelor’s Degree with at least 2 years of experience in healthcare, field sales, or related roles.

• Comprehensive knowledge of medical terminology and the medical device industry.

• Demonstrated ability to establish and maintain positive relationships with peers and colleagues at all organizational levels.

• Strong work ethic focused on achieving the objectives of the position.

• Proficiency with Microsoft tools and other applications (e.g., SalesForce.com).

• Capability to meet vendor credentialing requirements.

• Exceptional customer service skills.

• Excellent interpersonal, written, and verbal communication abilities.

• Aptitude to coordinate and engage in multiple tasks or projects in a fast-paced environment while remaining organized and meeting deadlines.

🏝️ Benefits

• Health, Dental, and Vision insurance.

• Health Savings Account.

• Healthcare Flexible Spending Account.

• Life insurance.

• Long-term disability leave.

• Dependent daycare spending account.

• Tuition assistance/reimbursement.

• Simple Steps (global well-being program).

• Incentive plans.

• 401(k) plan with employer contributions and matching.

• Short-term disability.

• Paid time off.

• Paid holidays.

• Employee Stock Purchase Plan.

• Employee Assistance Program.

• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums).

• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).