Clinical Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct chart and data analysis across US client communities to uncover impactful stories, near-miss incidents, and clinically significant trends that deserve attention in QBRs and client evaluations.

• Prepare clinically for CSMs prior to calls by gathering resident-level examples, framing clinical narratives, and ensuring all operator discussions are based on robust clinical evidence.

• Create and maintain Teton's regulatory playbook library on a state-by-state basis.

• Write policy and procedure templates that operators can utilize or modify, addressing Teton's integration into fall management strategies, change-of-condition protocols, documentation workflows, and quality assurance procedures.

• Review clinical content across materials aimed at customer success, including training presentations, FAQ libraries, objection handling guides, and communications intended for operators.

• Collaborate with the Product team on clinical workflow inquiries, edge cases, and feature design rooted in practical nursing experiences.

• Occasionally represent the company on high-stakes client calls involving clinical escalations, regulatory inquiries, DON-level discussions, or evaluations of new operator clinical practices.

• Serve as the clinical expert during sales calls, contributing to the demonstration of clinical value.

• Keep abreast of regulatory trends in senior living (CMS, state surveys, BIPA/HIPAA intersections) and translate changes into actionable insights for customer success and operators.

⛳️ Requirements

• Preferred active clinical licensure (RN, LPN, or equivalent).

• A minimum of 5 years of clinical experience in senior living, post-acute care, or long-term care (AL, MC, SNF, or LTC).

• Experience with state surveys, regulatory compliance, and clinical documentation in a senior care environment.

• Strong knowledge of fall management, change-of-condition workflows, and resident acuity assessments.

• Exceptional written communication skills — capable of transforming clinical nuances into operator-ready policies, playbooks, and narratives.

• Comfortable collaborating cross-functionally with non-clinical colleagues (CS, Product, Sales).

• Mindset: Eager to leverage clinical expertise in developing systems, tools, and resources that can be scaled across operators nationwide.

• High sense of ownership and an entrepreneurial spirit — motivated to contribute to building the playbook.

• Thrives in a hands-on environment with steep learning curves where challenges are met with support and skill development.

• Enjoys working with a diverse, hardworking international team that rapidly transforms technology into practical applications.

• Direct and transparent communicator who addresses issues proactively, brings solutions alongside problems, and values teammates who do the same.

• Genuinely interested in AI, computer vision, and the practical application of emerging technologies in clinical settings.

• Desires work that creates a meaningful impact and looks forward to reflecting on five years of contributions to significant projects.

🏝️ Benefits

• Competitive salary and eligibility for our warrant program.

• Opportunity to work with cutting-edge technology in an innovative field.

• A dynamic and educational workplace culture.

• 401(k) plan, paid time off, and health insurance.