Clinical Services Operational Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver operational and administrative assistance within designated departments or teams.

• Prepare, verify, input, organize, sort, route, and process electronic records through assigned workflows.

• Conduct research to resolve unique or intricate errors, record challenges, workflow inquiries, and system-related issues.

• Communicate research outcomes, record statuses, and workflow details to staff, colleagues, and leadership.

• Offer guidance based on research results, established protocols, and business requirements.

• Monitor, track, and convey workload statuses.

• Create, receive, process, and route incoming and outgoing communications.

• Cross-train and provide support across various functions or workloads.

• Prioritize tasks and workloads according to business needs, deadlines, and leadership guidance.

• Collaborate and communicate effectively with colleagues, leaders, and internal stakeholders.

• Process live claims using relevant computer systems as assigned.

• Mentor or train colleagues as directed.

• Undertake additional duties, special projects, and assignments as necessary.

• Assist with inspections, meetings, incident responses, and contract operations through local movement within local sites.

⛳️ Requirements

• High School Diploma or equivalent.

• At least one (1) year of clerical or administrative support experience.

• Must successfully complete all required pre-employment screenings, including a drug test.

• Ability to obtain and maintain required access approvals, credentials, or background clearances relevant to the assigned contract or work location.

• Capability to work accurately across multiple computer systems simultaneously.

• Proficient computer skills, including Microsoft Office applications.

• Excellent written and verbal communication abilities.

• Skill in researching, analyzing, and resolving record or workflow issues.

• Ability to organize tasks, prioritize assignments, and adapt to evolving business needs.

• Capacity to maintain confidentiality and manage sensitive information appropriately.

• Ability to collaborate effectively with colleagues, leadership, and internal stakeholders.

• Strong attention to detail and dedication to quality.

• Must be able to perform essential job functions and physical requirements, with or without reasonable accommodation.

• Ability to lift, carry, or move standard office materials and equipment weighing up to 25 pounds.

• Candidates must reside within 55 miles of Rockledge, Florida.

🏝️ Benefits

• Free medical, dental, and vision insurance for employees.

• Medical opt-out plan available for qualified employees.

• Paid holidays and sick leave.

• Paid vacation available after one year of employment, based on hours worked.

• Eligibility for 401k plan for full-time employees on the first of the month following the date of hire.

• Supplemental benefits, including Accident, Critical Illness, Short Term Disability, and Hospital coverage.

• Employee Assistance Program.

• Remote work arrangement.