Clinical Quality Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish the standards for high-quality clinical care for Float visits, focusing on adherence to provider orders, medication administration, infusion practices, assessment, monitoring, escalation, and documentation.

• Develop and sustain clinical review criteria, decision frameworks, and escalation pathways within Float’s independent contractor framework.

• Define and track clinical quality indicators across the Float marketplace.

• Take ownership of investigating and resolving medication errors, adverse events, near misses, and clinical quality incidents.

• Lead root cause analyses and CAPA processes utilizing a fair, clinically sound, systems-oriented approach.

• Assess when incidents necessitate nurse education, competency reassessment, marketplace restrictions, or escalation to leadership.

• Generate clear, precise, and defensible findings for nurses, pharmacy partners, and Float leadership.

• Convert quality findings into educational priorities, competency expectations, job aids, and targeted communications for nurses.

• Draft and uphold clinical policies, SOPs, documentation standards, and investigation protocols.

• Assess the effectiveness of interventions in enhancing nursing practices.

• Act as the clinical quality representative in pharmacy partner quality reviews, investigations, and performance discussions.

• Collaborate with Product, Analytics, and Compliance by integrating clinical requirements and risk assessments into their work.

• Create a scalable clinical quality system across all Float markets, pharmacy partnerships, and patient visits.

⛳️ Requirements

• Active and unrestricted Registered Nurse license.

• A minimum of five years of nursing experience, including at least three years in clinical quality, patient safety, risk management, clinical education, or documentation review.

• Direct experience in conducting clinical incident investigations using root cause analysis and CAPA methodologies.

• Strong understanding of nursing standards of practice, medication administration safety, clinical documentation, and escalation processes.

• Exceptional written communication skills.

• Sound judgment regarding what necessitates education, system redesign, escalation, or restriction from clinical activities.

• Proven ability to work independently in a remote and rapidly changing environment.

• Preferred: Experience in home infusion, specialty pharmacy, biologics, or immunoglobulin administration.

• Preferred: Background supporting a 1099 contractor network, healthcare marketplace, or distributed clinician population; multi-state practice experience.

• Preferred: Familiarity with accreditation frameworks (ACHC, URAC, The Joint Commission) or training in just culture, human factors, lean, or high-reliability principles.

• Preferred: MSN, MHA, MPH, or a related graduate degree.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401k matching program.

• Unlimited PTO with minimum days.

• Paid parental leave.

• Monthly stipend for phone and internet.

• Annual learning stipend.

• Health Savings Account (HSA) and Flexible Spending Account (FSA).

• Optional Life, Accident, Hospital, and Critical Illness Insurance.

• No commute required.

• Opportunity to work from anywhere (on or around US hours).

• Options grant available.