Clinical Quality Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish high-quality clinical care standards for Float visits, which includes adherence to provider orders, medication administration, infusion practices, assessment, monitoring, escalation, and documentation.

• Develop and sustain clinical review criteria, decision-making frameworks, and escalation pathways for the independent contractor model.

• Define and track clinical quality indicators throughout the Float marketplace.

• Investigate and address medication errors, adverse events, near misses, and clinical quality incidents.

• Lead root cause analyses and Corrective and Preventive Action (CAPA) processes.

• Differentiate between individual performance issues and systemic failures related to workflow, education, product, or partner levels.

• Assess when incidents necessitate nurse education, competency reassessment, marketplace restrictions, or leadership escalation.

• Generate accurate and defensible conclusions for nurses, pharmacy partners, and Float leadership.

• Convert quality findings into educational priorities, competency expectations, job aids, and targeted communications for nurses.

• Draft and maintain clinical policies, Standard Operating Procedures (SOPs), documentation standards, and investigation protocols.

• Assess whether quality interventions enhance nursing practice.

• Act as the clinical quality representative in pharmacy partner quality reviews, investigations, and performance discussions.

• Collaborate with Product, Analytics, and Compliance teams on clinical requirements and risk assessments.

• Create a scalable, measurable, and continuously improving clinical quality system across Float markets, pharmacy partnerships, and patient visits.

⛳️ Requirements

• Active, unencumbered Registered Nurse license.

• Five or more years of nursing experience, including at least three years in clinical quality, patient safety, risk management, clinical education, or documentation review.

• Direct experience in conducting clinical incident investigations utilizing root cause analysis and CAPA methodologies.

• Strong understanding of nursing standards of practice, medication administration safety, clinical documentation, and escalation procedures.

• Excellent written communication skills.

• Sound judgment regarding the need for education, system redesign, escalation, or restrictions from clinical activities.

• Proven ability to work independently in a remote, rapidly changing environment.

• Preferred: Experience in home infusion, specialty pharmacy, biologics, or immunoglobulin administration.

• Preferred: Background in supporting a 1099 contractor network, healthcare marketplace, or distributed clinician population; multi-state practice experience.

• Preferred: Familiarity with accreditation frameworks (ACHC, URAC, The Joint Commission) or training in just culture, human factors, lean, or high-reliability principles.

• MSN, MHA, MPH, or a related graduate degree is preferred.

• Candidates must reside in the U.S. and have the ability to overlap with Pacific Time/West Coast business hours.

🏝️ Benefits

• Medical, dental, and vision coverage.

• 401k matching.

• Unlimited paid time off with minimum days required.

• Paid parental leave.

• Monthly stipend for phone and internet.

• Annual learning stipend.

• Health Savings Account (HSA) and Flexible Spending Account (FSA).

• Optional Life, Accident, Hospital, and Critical Illness Insurance.

• No commute.

• Work from anywhere (on or around U.S. hours).

• Options grant.