Clinical Quality Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish high-quality clinical care standards for Float visits, ensuring compliance with provider orders, medication administration, infusion practices, assessments, monitoring, escalation, and documentation.

• Create and sustain clinical review criteria, decision frameworks, and escalation pathways.

• Define and track clinical quality indicators throughout the Float marketplace.

• Take ownership of investigating and resolving medication errors, adverse events, near misses, and clinical quality incidents.

• Lead root cause analyses and Corrective and Preventive Action (CAPA) processes.

• Assess when incidents necessitate nurse education, competency reassessment, marketplace restrictions, or leadership escalation.

• Generate clear, accurate, and defensible findings for nurses, pharmacy partners, and Float leadership.

• Convert quality findings into educational priorities, competency expectations, job aids, and targeted communications for nurses.

• Draft and maintain clinical policies, Standard Operating Procedures (SOPs), documentation standards, and investigation protocols.

• Evaluate the effectiveness of interventions in enhancing nursing practice.

• Act as the clinical quality representative during pharmacy partner quality reviews, investigations, and performance discussions.

• Collaborate with Product, Analytics, and Compliance teams by integrating clinical requirements and risk assessments into their work.

• Report to the Clinical Nurse Manager within the Clinical Resource Team.

⛳️ Requirements

• Active, unrestricted Registered Nurse license.

• A minimum of five years of nursing experience.

• At least three years in clinical quality, patient safety, risk management, clinical education, or documentation review.

• Hands-on experience conducting clinical incident investigations using root cause analysis and CAPA methodologies.

• Strong understanding of nursing standards of practice, medication administration safety, clinical documentation, and escalation processes.

• Exceptional written communication skills.

• Sound judgment regarding education, system redesign, escalation, or restrictions from clinical activities.

• Proven ability to work independently in a remote, rapidly changing environment.

• Preferred: Experience in home infusion, specialty pharmacy, biologics, or immunoglobulin administration.

• Preferred: Background supporting a 1099 contractor network, healthcare marketplace, or distributed clinician population; experience in multi-state practice.

• Preferred: Familiarity with accreditation frameworks (ACHC, URAC, The Joint Commission) or training in just culture, human factors, lean, or high-reliability principles.

• Preferred: Master of Science in Nursing (MSN), Master of Healthcare Administration (MHA), Master of Public Health (MPH), or a related graduate degree.

🏝️ Benefits

• Medical, dental, vision coverage.

• 401k matching.

• Unlimited Paid Time Off (PTO) with minimum days required.

• Paid parental leave.

• Monthly stipend for phone and internet expenses.

• Annual Learning Stipend.

• Health Savings Account (HSA) and Flexible Spending Account (FSA).

• Optional Life, Accident, Hospital, and Critical Illness Insurance.

• Zero commute.

• Flexibility to work from anywhere (on or around US hours).

• Options grant.