Clinical Quality Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish the standards for high-quality clinical care during Float visits, ensuring compliance with provider orders, medication administration, infusion practices, assessments, monitoring, escalation, and documentation.

• Develop and uphold clinical review criteria, decision frameworks, and escalation processes within Float’s independent contractor model.

• Identify and track clinical quality indicators throughout the Float marketplace.

• Oversee the investigation and resolution of medication errors, adverse events, near misses, and clinical quality incidents.

• Conduct root cause analyses and CAPA processes with a fair, clinically sound, and systems-oriented approach.

• Assess when incidents necessitate nurse education, competency reassessment, marketplace restriction, or leadership escalation.

• Generate clear, precise, and defensible findings for nurses, pharmacy partners, and Float leadership.

• Convert quality findings into educational priorities, competency expectations, job aids, and targeted nurse communications.

• Draft and uphold clinical policies, SOPs, documentation standards, and investigation procedures.

• Assess the effectiveness of interventions in enhancing nursing practice.

• Act as the clinical quality representative in pharmacy partner quality reviews, investigations, and performance discussions.

• Collaborate with Product, Analytics, and Compliance by integrating clinical requirements and risk assessment into their initiatives.

• Report directly to the Clinical Nurse Manager within the Clinical Resource Team.

⛳️ Requirements

• Current, unrestricted Registered Nurse license.

• Minimum of five years of nursing experience.

• At least three years in clinical quality, patient safety, risk management, clinical education, or documentation review.

• Hands-on experience in conducting clinical incident investigations utilizing root cause analysis and CAPA methodologies.

• Strong understanding of nursing standards of practice, medication administration safety, clinical documentation, and escalation protocols.

• Exceptional written communication skills.

• Sound judgment regarding the need for education, system redesign, escalation, or clinical activity restriction.

• Proven ability to work independently in a remote and rapidly changing environment.

• Preferred: Experience in home infusion, specialty pharmacy, biologics, or immunoglobulin administration.

• Preferred: Background supporting a 1099 contractor network, healthcare marketplace, or distributed clinician population; experience in multi-state practice.

• Preferred: Familiarity with accreditation frameworks (ACHC, URAC, The Joint Commission) or training in just culture, human factors, lean, or high-reliability principles.

• Preferred: MSN, MHA, MPH, or related graduate degree.

🏝️ Benefits

• Medical, dental, and vision coverage.

• 401k matching program.

• Unlimited PTO with minimum days required.

• Paid parental leave.

• Monthly stipend for phone and internet expenses.

• Annual Learning Stipend.

• Health Savings Account (HSA) and Flexible Spending Account (FSA).

• Optional Life, Accident, Hospital, and Critical Illness Insurance.

• Zero commuting time.

• Flexibility to work from anywhere (on or around US hours).

• Options grant.