Clinical Quality Lead

This is a fully remote position, open to applicants in Texas.

📋 Description

• Establish standards for high-quality clinical care during Float visits, ensuring compliance with provider orders, medication administration, infusion practices, assessment, monitoring, escalation, and documentation.

• Develop and uphold clinical review criteria, decision-making frameworks, and escalation pathways within Float’s independent contractor model.

• Define and track clinical quality metrics across the Float marketplace.

• Take ownership of investigating and resolving medication errors, adverse events, near misses, and clinical quality incidents.

• Lead root cause analyses and CAPA processes with a fair, clinically sound, systems-oriented approach.

• Assess when events necessitate nurse education, competency reassessment, marketplace restrictions, or leadership escalation.

• Deliver clear, precise, and defensible findings to nurses, pharmacy partners, and Float leadership.

• Convert quality findings into educational priorities, competency expectations, job aids, and targeted nurse communications.

• Draft and maintain clinical policies, SOPs, documentation standards, and investigation procedures.

• Assess whether interventions enhance nursing practice.

• Act as the clinical quality representative in pharmacy partner quality reviews, investigations, and performance discussions.

• Collaborate with Product, Analytics, and Compliance by integrating clinical requirements and risk assessment into their initiatives.

• Report to the Clinical Nurse Manager within the Clinical Resource Team.

⛳️ Requirements

• Current, unencumbered Registered Nurse license.

• A minimum of five years of nursing experience, including at least three years in clinical quality, patient safety, risk management, clinical education, or documentation review.

• Direct experience in conducting clinical incident investigations utilizing root cause analysis and CAPA methodologies.

• Strong understanding of nursing standards of practice, medication administration safety, clinical documentation, and escalation processes.

• Exceptional written communication skills.

• Good judgment regarding the need for education, system redesign, escalation, or restriction from clinical activities.

• Proven ability to work independently in a remote, rapidly changing environment.

• Preferred experience in home infusion, specialty pharmacy, biologics, or immunoglobulin administration.

• Experience supporting a 1099 contractor network, healthcare marketplace, or distributed clinician population is preferred; multi-state practice experience is also preferred.

• Familiarity with accreditation frameworks (ACHC, URAC, The Joint Commission) or training in just culture, human factors, lean, or high-reliability principles is preferred.

• A graduate degree such as MSN, MHA, or MPH, or a related field is preferred.

🏝️ Benefits

• Medical, dental, and vision coverage.

• 401k matching.

• Unlimited PTO with a minimum number of days.

• Paid parental leave.

• Monthly stipend for phone and internet.

• Annual Learning Stipend.

• HSA and FSA options.

• Voluntary Life, Accident, Hospital, and Critical Illness Insurance.

• Zero commute.

• Work from any location (on or around US hours).

• Options grant.