Clinical Quality Lead

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Establish high-quality clinical care standards for Float visits, ensuring compliance with provider orders, medication administration, infusion practices, assessments, monitoring, escalation, and documentation.

• Develop and maintain clinical review criteria, decision frameworks, and escalation pathways tailored for Float’s independent contractor model.

• Define and oversee clinical quality indicators throughout the Float marketplace.

• Take ownership of the investigation and resolution of medication errors, adverse events, near misses, and clinical quality incidents.

• Lead root cause analyses and CAPA processes utilizing a fair, clinically sound, and systems-oriented approach.

• Assess when events necessitate nurse education, competency reassessment, marketplace restrictions, or leadership escalation.

• Generate clear, precise, and defensible findings for nurses, pharmacy partners, and Float leadership.

• Convert quality findings into educational priorities, competency expectations, job aids, and targeted communications for nurses.

• Author and maintain clinical policies, SOPs, documentation standards, and investigation procedures.

• Evaluate the effectiveness of interventions on nursing practice.

• Represent the clinical quality perspective in pharmacy partner quality reviews, investigations, and performance discussions.

• Collaborate with Product, Analytics, and Compliance by integrating clinical requirements and risk assessments into their initiatives.

• Create a scalable clinical quality system across Float markets, pharmacy partnerships, and patient visits.

⛳️ Requirements

• Current, unrestricted Registered Nurse license.

• Minimum of five years of nursing experience, including at least three years in clinical quality, patient safety, risk management, clinical education, or documentation review.

• Direct experience in conducting clinical incident investigations using root cause analysis and CAPA methodologies.

• Strong knowledge of nursing standards of practice, medication administration safety, clinical documentation, and escalation processes.

• Exceptional written communication skills.

• Good judgment regarding when education, system redesign, escalation, or clinical activity restrictions are necessary.

• Proven ability to work independently in a remote, rapidly changing environment.

• Preferred: Experience in home infusion, specialty pharmacy, biologics, or immunoglobulin administration.

• Preferred: Background in supporting a 1099 contractor network, healthcare marketplace, or distributed clinician population; experience in multi-state practice.

• Preferred: Knowledge of accreditation frameworks (ACHC, URAC, The Joint Commission) or training in just culture, human factors, lean, or high-reliability principles.

• Preferred: MSN, MHA, MPH, or a related graduate degree.

🏝️ Benefits

• Medical, dental, and vision coverage.

• 401k matching program.

• Unlimited PTO with minimum days required.

• Paid parental leave.

• Monthly stipend for phone and internet expenses.

• Annual learning stipend.

• Health Savings Account (HSA) and Flexible Spending Account (FSA).

• Optional life, accident, hospital, and critical illness insurance.

• No commute required.

• Flexibility to work from anywhere (on or around US hours).

• Options grant available.