Clinical Program Manager

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Provide strategic and operational guidance for the Ohio PASRR Program

• Oversee contract operations for Ohio PASRR and ensure adherence to contractual obligations

• Act as the main point of contact for the state client

• Lead program initiatives, manage escalations, assess performance, and promote ongoing process improvements

• Supervise, train, and nurture the development of assigned unit staff

• Monitor staff activities, schedules, productivity, and outcomes of work

• Review clinical documentation, including real-time pending denials

• Gather quality assurance data from designated staff

• Communicate policy and protocol updates and ensure their implementation

• Facilitate regular team meetings and serve as the liaison for assigned staff

• Conduct both scheduled and random post-assessment home visits to ensure client satisfaction

• Promote the project's image and objectives through public speaking engagements and local professional presentations

• Manage financial reviews, client relationships, and ensure effective service delivery according to expectations

• Oversee reporting, documentation, communication processes, and contract requirements

• Identify opportunities for operational improvements and cultivate strong client relationships

• Perform additional duties as assigned by management

⛳️ Requirements

• Bachelor’s degree in a relevant discipline and a minimum of 5 years of pertinent professional experience, or a comparable combination of education and experience

• Master’s degree in Social Work, Psychology, Nursing, Public Health, or a related field

• At least 2 years of management experience

• Minimum of 3 years of experience in human services

• Experience in administering or coordinating PASRR Level II programs

• Familiarity with financial forecasting and profit & loss (P&L) management

• Proficient in Microsoft Office applications

• Intermediate to advanced Excel skills, including data management and analysis

• Client relationship management experience is preferred

• Active LMFT, LMSW, LPC, LCSW, or MSN licensure is preferred

• Reliable high-speed internet service

• Minimum download speeds of 20 Mbps, or 50 Mbps for shared internet connections

• Minimum upload speeds of 5 Mbps

• A private and secure workspace

🏝️ Benefits

• Support for work/life balance and flexibility

• Performance-based bonuses

• Medical, dental, vision, and prescription insurance

• Partially funded Health Savings Account (HSA)

• Life insurance

• Discounts on auto, home, renter’s, and pet insurance

• 401(k) Retirement Savings Plan with company matching

• Unlimited time off, holidays, and extended sick leave

• Short- and long-term disability coverage

• Employee Assistance Program (EAP) for physical, emotional, and financial wellness

• Recognition platform

• Tuition reimbursement

• Employee perks and discounts

• Maximus Wellness Program and resources

• Opportunities for professional development, including training programs, workshops, and conferences

• Employer-funded renewal expenses for licenses and certifications

• Company-provided computer equipment

• Fully remote work arrangement