Clinical Program Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Manage a portfolio of customer relationships while establishing trust with clinical, operational, technical, and executive stakeholders.

• Convert customer objectives into account strategies, milestones, success metrics, and coordinated action plans.

• Oversee clinical programs, workflow activation, clinical adoption, user readiness, change management, and training initiatives.

• Monitor utilization, program performance, customer commitments, and outcomes.

• Identify gaps, facilitate corrective actions, and communicate progress and recommendations to customer stakeholders.

• Collaborate with Service Design, Support, Product, Medical, and Analytics teams to enhance workflows, user experience, and program effectiveness.

• Manage retention, renewals, commercial performance, and designated commercial targets.

• Create renewal plans, manage commercial risks, maintain accurate forecasts, and address retention or growth challenges.

• Identify upselling and cross-selling opportunities and assist in expansion plans alongside Sales.

• Maintain account plans, milestones, decisions, risks, and follow-up actions.

• Coordinate internal contributors to ensure seamless customer delivery.

• Identify workflow obstacles, clinical needs, and customer feedback to shape product, service, and experience strategies.

⛳️ Requirements

• Over 7 years of clinical training or significant experience in healthcare delivery, clinical operations, or clinical program management.

• Strongly preferred backgrounds include nursing, medicine, allied health, or related fields.

• Proven experience in leading complex healthcare programs or managing customer relationships involving clinicians, administrators, operational leaders, and technical teams.

• In-depth knowledge of clinical workflows, clinician adoption, and organizational change.

• Familiarity with digital health or cognitive assessment technologies is advantageous.

• Ability to translate strategic objectives into actionable deliverables, track outcomes, and resolve issues across teams.

• Excellent communication, consultative judgment, and executive-level relationship skills.

• Commercial awareness and a desire to take ownership of customer retention and growth.

• Direct experience with renewals or account growth is beneficial but not essential for candidates with strong clinical program leadership.

• Willingness to travel to customer sites as required, up to 30%.

🏝️ Benefits

• Equity

• Comprehensive health benefits

• Unlimited PTO

• Monthly flex day

• 401(k) plan with employer match