Clinical Payments Specialist

This is a fully remote position, open to applicants in India, +3 more countries.

📋 Description

• Oversee global Investigator payments from initiation to completion for designated studies

• Establish, implement, manage, and finalize the study payments solution

• Gather information from various teams, systems, and tools promptly and proactively

• Comprehend global contract terms, budgets, and payment timelines, ensuring payments comply with Clinical Trial Agreements

• Analyze data and present findings to relevant stakeholders

• Serve as a liaison between sites, clinical research teams, and functional leaders

• Conduct payment reconciliations at required intervals

• Compare budgeted versus actual expenditures and discuss results with project teams

• Create budget forecasts for investigator payments

• Compile and distribute consolidated monthly payment reports detailing both paid and unpaid sites

• Engage in client and project team meetings

• Prepare for, participate in, and follow up on audits and inspections

• Attend necessary training sessions as required

• Act as the main point of contact for Investigator-related inquiries

• Identify trends in underpayments and overpayments

• Examine trends and enhance revenue cycle processes

• Collaborate with financial and clinical departments

• Investigate and resolve payment discrepancies

• Deliver customer service to internal WCT clients as well as external sites and sponsors

• Perform additional duties as assigned

⛳️ Requirements

• Minimum of 2 years’ experience with a CRO/Pharma Company in a related role involving qualitative data entry, data validation in Finance, Project Management, or Contracts is preferred

• Bachelor’s degree or equivalent from a four-year college or university OR

• Associate degree and one or more years’ experience in office administration or a similar role, OR

• Relevant skill sets and proven performance equivalent to the above

• Proficient in English, both written and spoken, at an advanced level

• Exceptional written and verbal communication abilities

• Capacity to work independently as well as collaboratively within a team

• Strong interpersonal skills in a dynamic and fast-paced environment

• Ability to make independent judgments with sensitivity to decisions necessitating supervisory approval

• Proficient in managing multiple tasks, including swift document, form, and tool creation

• Excellent organizational skills, including the ability to establish naming conventions and filing systems

• Advanced proficiency in MS Office applications, including Microsoft Word, Access, Excel, PowerPoint, and Publisher

• Understanding of ICH, GCP, FDA, or EU directive regulations (as applicable) along with local regulatory requirements

• Strong spoken and written English skills, as well as fluency in the language of the country of work

• Energetic, diligent, and customer-focused

🏝️ Benefits

• Collaborative and inclusive workplace culture

• Opportunities for growth and career advancement

• Access to training programs

• Chance to learn, develop, and contribute to the future of clinical research