Clinical Operations Manager, Data Review

This is a fully remote position, open to applicants in United Kingdom, +2 more countries.

📋 Description

• Collaborates closely with the FSP Lead to ensure the team delivers high-quality outcomes and meets client expectations.

• Oversees the performance and daily activities of a multifunctional team, enhancing service delivery and ensuring compliance with established KPIs; develops and implements mitigation and remediation strategies for any non-compliance as necessary.

• Actively communicates and manages customer concerns through designated escalation channels.

• Drives revenue by attracting, selecting, and retaining the appropriate talent.

• Participates in FSP360 account meetings, as well as regional management team meetings and Town Halls.

• Provides direct line management to FSP360 team members.

• Responsible for the proactive management of team members' performance via the Syneos Health process, including setting goals, conducting mid-year reviews, year-end evaluations, and implementing performance improvement plans when necessary.

• Ensures team members comply with training guidelines, maintain their training records, and that both individual and corporate training needs are identified and addressed.

• Provides administrative oversight, including HR processes, timecards, and expense reports.

• Reviews workload and utilization for all team members.

• Supports the professional growth of team members through coaching, offering opportunities to enhance knowledge and skills, and by delegating tasks appropriate to their skill levels.

• Proactively ensures that team members' engagement, retention, and turnover rates remain within acceptable limits.

• Recognizes team members while fostering a culture of accountability.

⛳️ Requirements

• A minimum of five years of progressive clinical research experience is preferred; experience in managing clinical research staff is essential.

• A Bachelor’s degree in life sciences, a nursing degree, or an equivalent level of related experience, along with extensive clinical research experience in a contract research organization, pharmaceutical, or biotechnology company, including some leadership experience or an equivalent combination of education, training, and experience is required.

• Exceptional communication, presentation, and interpersonal skills, both written and verbal, with the ability to inform, influence, persuade, and convince others.

• Strong organizational, technical, and time management skills, with the capability to work independently as well as collaboratively in a team environment.

• A creative problem solver who is self-driven, adaptable, open to change, collaborative, and possesses a customer-focused mindset.

• Understanding of fundamental financial concepts related to forecasting and budgeting.

• Must exhibit proficient computer skills and the ability to adapt to new technologies.

🏝️ Benefits

• We are dedicated to fostering the development of our employees through career advancement and progression.

• Supportive and engaged line management.

• Technical and therapeutic area training.

• Peer recognition and a comprehensive rewards program.

• We are committed to cultivating an inclusive culture where you can genuinely be yourself.

• Demonstrates a commitment to diversity, equity, and inclusion through ongoing staff development, modeling inclusive behaviors, and actively managing bias.