Clinical Operations Manager

This is a fully remote position, open to applicants in Washington.

📋 Description

• Oversee administrative and scheduling duties to support the expanding CareMind Inpatient practice.

• Collaborate with Talent Acquisition to kick off clinical new hire requests and create employment exhibits for new providers.

• Work alongside business development on staffing models for new inpatient programs.

• Conduct interviews and recruit new Advanced Practice Providers (APPs) for inpatient positions in coordination with CareMind leadership.

• Manage provider credentialing, EMR access, training, and off-boarding documentation.

• Organize and lead onboarding sessions for new providers across various clinical sites.

• Educate and mentor clinical team members on established protocols.

• Develop MD and APP staff schedules for inpatient programs at least 90 days in advance.

• Collaborate with payroll to ensure precise provider payments.

• Oversee provider PTO review, approval, and tracking processes.

• Manage FPPE and OPPE processes, including acting as proctor for APP evaluations.

• Design and oversee practice outcome measures, including measure-based care utilizing PROMs.

• Coordinate the rollout of new programs and services, including timelines, deliverables, and communication efforts.

• Track and report on inpatient quality and performance while ensuring compliance with hospital agreements and company policies.

• Draft provider operations policies aimed at enhancing outcomes and efficiency.

• Foster patient, client, and clinician satisfaction and retention.

• Execute additional duties and projects that support the inpatient business.

⛳️ Requirements

• Bachelor's degree required in a relevant field of study.

• Master's degree preferred.

• Minimum of five (5) years of combined experience in inpatient healthcare administration and operations.

• Experience in project management and/or implementing new partnerships or markets.

• Proven track record in building a company or business unit(s) with demonstrated results, including experience managing a P&L.

• Proficient in Microsoft Word, Google Suite (calendar, docs, sheets, slides, etc.), Excel, and PowerPoint.

• Experience in creating project plans, financial models, and presentations.

• Familiarity with healthcare data and outcomes.

• Start-up or entrepreneurial experience is a plus.

• Must reside in the United States.

• Availability Monday through Friday, from 8 AM to 6 PM Eastern Time.

🏝️ Benefits

• Fully remote position.

• Monday through Friday, from 8 AM to 6 PM Eastern Time.

• Professional training and onboarding support.