Clinical Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee all administrative and scheduling duties for the expanding CareMind Inpatient practice.

• Collaborate with Talent Acquisition to initiate requests for clinical new hires and draft employment agreements for new providers.

• Work alongside business development to design staffing models for new inpatient programs.

• Conduct interviews and recruit new Advanced Practice Providers (APPs) for inpatient positions in collaboration with CareMind leadership.

• Manage provider credentialing, EMR access, training, and readiness for onboarding.

• Submit credentialing and off-boarding documentation, including CAARFs.

• Organize and lead the onboarding process for new providers across clinical sites.

• Train and mentor clinical team members on established protocols.

• Develop schedules for MD and APP staff for inpatient programs at least 90 days in advance.

• Coordinate with payroll to ensure correct provider payment.

• Oversee review, approval, and tracking of provider PTO.

• Manage the FPPE and OPPE processes, including acting as the APP review proctor.

• Create and manage practice outcome measures, including measure-based care utilizing PROMs.

• Coordinate the rollout of new programs and services, including timelines, deliverables, and communications.

• Monitor inpatient quality and performance while ensuring compliance with hospital agreements and CareMind policies.

• Draft operational policies for providers to enhance outcomes and efficiency.

• Support patient, client, and clinician satisfaction and retention efforts.

• Execute additional duties and projects that support the inpatient business.

⛳️ Requirements

• A Bachelor's degree in a relevant field is required.

• A minimum of five (5) years of combined experience in inpatient healthcare administration and operations.

• Experience in project management and/or implementing new partnerships or markets.

• Proven experience in building a company or business unit(s) with measurable outcomes, including managing a P&L.

• Proficient in Microsoft Word, Google Suite (calendar, docs, sheets, slides, etc.), Excel, and PowerPoint.

• Experience in creating project plans, financial models, and presentations.

• Familiarity with healthcare data and outcomes.

• Experience in start-ups or entrepreneurial settings is a plus.

• Must be based in the United States.

🏝️ Benefits

• 100% remote work opportunity.

• Work schedule is Monday through Friday, from 8 AM to 6 PM Eastern Time.