Clinical Operations Liaison

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary day-to-day contact for NPs and Sprinters regarding queries related to timesheets, mileage, and documentation.

• Follow up on timesheet submissions, PTO entries and approvals, and sick leave prior to payroll closure.

• Ensure weekly mileage and hours submissions are validated in accordance with established policies and protocols.

• Review and summarize supporting documentation for mileage and time submissions.

• Authorize expenses within defined parameters.

• Extract data and monitor peer audits and bonus incentives.

• Provide managers with weekly exception reports, complete with full documentation.

• Oversee clinical employee attendance, call-off, and workforce planning trackers.

• Monitor training completions and annual compliance for clinical teams.

• Generate weekly and monthly operational reports.

• Assist in logistical planning for the workforce.

• Maintain dashboards, trackers, and workforce metrics.

• Manage administrative escalation trackers and follow up on outstanding items.

• Direct non-clinical operational issues to the relevant teams.

• Keep SOPs, workflows, and operational documentation up to date.

• Track project milestones and action items, supporting the launch of new workflows.

• Engage in internal audits, pinpoint documentation gaps, and recommend improvements to processes.

• Identify recurring workflow issues and suggest solutions.

• Uphold confidentiality and comply with HIPAA and operational standards.

⛳️ Requirements

• A minimum of 2 years in an operations, coordination, or administrative support position.

• Proven experience managing multiple workflows, trackers, or reports concurrently.

• At least 2 years of demonstrated success in identifying and applying AI-driven solutions to enhance workflows and operational efficiency.

• Ability to work independently and remotely with minimal daily supervision.

• Excellent communication and problem-solving abilities.

• Proficient in EHR systems and Google tools.

• Must have a reliable internet connection and a secure, dedicated workspace.

• Availability to work during CST hours.

• Preferred: experience in healthcare operations, medical group administration, or home health/home care.

• Preferred: familiarity with multi-state payroll or leave compliance.

• Preferred: experience supporting a distributed or regional field team.

• Preferred: previous use of Rippling or similar HRIS platforms.

🏝️ Benefits

• Benefits are included within the compensation range.

• Opportunity for remote work.

• Full-time schedule from Monday to Friday.

• Flexible shift options available: 8:00am–4:30pm or 9:00am–5:30pm.

• Chance to contribute to process improvements and the evolution of workflows.