Clinical Operations Coordinator

This is a fully remote position, open to applicants in Connecticut, +4 more states.

📋 Description

• Manage, support, and continuously enhance clinical workflows, provider schedules, onboarding and offboarding processes, as well as platform troubleshooting to guarantee a smooth care delivery experience.

• Analyze clinical dashboards for ongoing improvement and quality assurance.

• Evaluate and distribute weekly clinical dashboards.

• Organize clinicians’ calendars to ensure alignment with patient appointments, supervision sessions, and other necessary or optional meetings.

• Monitor clinician schedules to promote productivity and effective time and calendar management practices. Identify areas for improvement in calendar management and communicate feedback and suggestions to clinicians and clinical leaders.

• Assist in facilitating patient transfers when necessary, ensuring a streamlined process for both clinicians and patients.

• Resolve technical issues efficiently by troubleshooting EHR systems and business platforms.

• Offer enrollment assistance, access troubleshooting, and account information management for our EHR to clinicians.

• Provide onboarding support by training and assisting new clinicians.

• Finalize patient charts with proper documentation and notifications.

• Regularly review the Website Directory of providers and escalate any discrepancies or updates to the Clinical Operations Supervisor.

• Continuously assess workflows and Standard Operating Procedures (SOPs) to ensure alignment with organizational priorities, improve operational efficiency, and uphold high-quality standards.

• Serve as a reliable point of contact for assigned care teams, facilitate bi-annual clinician check-ins, and provide ongoing guidance, resource-sharing, and operational support. Liaise with patients on behalf of providers.

• Ensure a thorough, efficient, and positive onboarding and offboarding process for providers through thoughtful collaboration with key departments and contributors (People Operations, Marketing, Clinician Supervisors, etc.).

• Conduct formal check-ins with each clinician twice annually to discuss updates, provide resources, and collaboratively address clinical or patient care needs.

• Lead and engage in meaningful discussions during check-ins, advocating for patient needs and sharing actionable updates to promote clinician success.

• Utilize internal dashboards and reporting tools to track productivity, documentation compliance, and patient reengagement opportunities.

• Foster and maintain collaborative professional relationships between operations and clinical departments.

⛳️ Requirements

• Required Education Level: High School Diploma or equivalent.

• Education Details: A degree in healthcare, business, operations, or compliance is preferred.

• Minimum of two years of experience in a healthcare setting, business operations, or clinical provider roles.

• A strong desire to assess processes and collaborate on effective solutions.

• Highly organized and detail-oriented.

• Comfortable navigating change, adapting to shifting priorities, and following evolving workflows.

• Ability to build partnerships and cultivate collaborative relationships across the organization.

• Self-motivated with the ability to work independently.

• Skills in conflict resolution.

• Strong customer service abilities.

• Experience with provider relations, healthcare operations, or clinical team support is strongly preferred.

• Proficiency in using EMR tools such as IntakeQ is preferred.

• Experience with CRM tools like Salesforce is a plus.

• Data analysis and dashboard management skills are preferred.

• Team-oriented mindset.

• Proficient in utilizing a variety of technology platforms and systems (Google Suite required, along with company-wide platforms/software such as Monday.com and applicable EHR/EMR platforms).

• Intermediate computer skills and technical aptitude are required.

🏝️ Benefits

• Medical Coverage - HDHP, PPO, or PPO Buy-Up.

• Options for Health Savings Account, Flexible Spending Account, and Dependent Care Account.

• Dental and Vision Insurance.

• Whole-Body Wellness Offerings available to those enrolled in one of our three Aetna Medical Plans.

• Front-Loaded Paid Time Off (PTO).

• Observed Holidays and Annual Office Closure.

• Medical and Parental Leave in accordance with State and Federal Laws.

• Bereavement Leave and Pet Bereavement Leave.

• Competitive Compensation.

• 401(k) Retirement Plan with employer match.

• Employee Referral Program.

• Optional Transit and Parking Benefits.

• Professional Development Stipend available after the first work anniversary.

• Paid Professional Development Days after the first work anniversary.

• Access to Learning and Development Resources.

• Short-Term and Long-Term Disability Coverage.

• Group Life and Accidental Death & Dismemberment Insurance.

• Employee Assistance Program (EAP).

• Voluntary Benefits.

• Quarterly Wellness Activities.