Clinical Operations Coordinator

This is a fully remote position, open to applicants in Connecticut, +8 more states.

📋 Description

• Coordinate, assist, and continuously enhance clinical workflows, provider schedules, onboarding and offboarding procedures, as well as platform troubleshooting to guarantee a seamless care delivery experience.

• Analyze clinical dashboards for ongoing improvement and quality assurance.

• Assess and distribute weekly clinical dashboards.

• Organize clinicians’ calendars, ensuring they align with patient appointments, supervision meetings, and other necessary or optional gatherings.

• Oversee clinician schedules to ensure productivity and proper time and calendar management practices. Identify areas for improvement in calendar management and share insights and recommendations with clinicians and clinical leaders.

• Assist in facilitating patient transfers as required, ensuring a smooth process for both clinicians and patients.

• Resolve technical issues efficiently by troubleshooting EHR systems and business platforms.

• Provide enrollment assistance, access troubleshooting, and account information management for our EHR to clinicians.

• Support onboarding by training and assisting new clinicians.

• Complete patient charts with the necessary documentation and notifications.

• Regularly review the Website Directory of providers and escalate any discrepancies or updates needed to the Clinical Operations Supervisor.

• Continuously assess workflows and Standard Operating Procedures (SOPs) to ensure they align with organizational priorities, improve operational efficiency, and uphold high-quality standards.

⛳️ Requirements

• Minimum Education Requirement: High School Diploma or equivalent

• Educational Background: Degree in healthcare, business, operations, or compliance is preferred

• A minimum of two years of experience in a healthcare setting, business operations, and clinical provider roles

• A strong desire to evaluate processes and collaborate on effective solutions

• Highly organized and detail-oriented

• Comfortable with navigating change, shifting priorities, and adapting to evolving workflows

• Ability to build partnerships and cultivate collaborative relationships within the organization

• Self-motivated with the capability to work independently

🏝️ Benefits

• Medical Coverage - HDHP, PPO or PPO Buy-Up

• Health Savings Account, Flexible Spending Account, and Dependent Care Account Options

• Dental & Vision Insurance

• Whole-Body Wellness Offerings if Enrolled in one of our three Aetna Medical Plans

• Front-Loaded Paid Time Off (PTO)

• Observed Holidays & Annual Office Closure

• Medical & Parental Leave (in accordance with State and Federal Laws)

• Bereavement Leave / Pet Bereavement Leave

• Competitive Pay

• 401(k) Retirement Plan with employer match

• Employee Referral Program

• Transit and Parking Voluntary Benefit

• Professional Development Stipend after 1st Work Anniversary

• Paid Professional Development Days after 1st Work Anniversary

• Access to Learning & Development Resources

• Short-Term & Long-Term Disability

• Group Life/AD&D Insurance

• Employee Assistance Program (EAP)

• Voluntary Benefits

• Quarterly Wellness Activities