Clinical Operations Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Investigate and rectify discrepancies in provider documentation.

• Examine information entered into the system to ensure data accuracy.

• Oversee the quality of scanned documents and data/images.

• Adhere to established policies and procedures for indexing and imaging tasks.

• Safeguard confidentiality and security of pertinent information.

• Organize scheduling for assessments.

• Handle incoming communications efficiently.

• Process and maintain documentation related to cases.

• Provide administrative and customer support across various program service lines.

• Act as a liaison among families, providers, assessors, and internal program teams.

• Assist with phone support, email communication, scheduling, document processing, and data entry.

• Collaborate across multiple systems to support diverse program workflows.

⛳️ Requirements

• High school diploma, GED, or equivalent is required.

• 0–2 years of relevant experience is required.

• A minimum of 3 years of experience in administrative and/or customer service roles.

• Proficient in Microsoft Office applications, including Outlook and calendar management.

• Excellent verbal and written communication abilities.

• Capacity to multitask and manage various priorities in a fast-paced environment.

• Strong computer and administrative skills, with the ability to navigate multiple systems.

• Reliable high-speed internet service is mandatory.

• Minimum download speeds of 20 Mbps or 50 Mbps for shared internet connectivity.

• Minimum upload speeds of 5 Mbps.

• A private and secure workspace is essential.

• An Associate's degree is preferred.

• Entry-level proficiency in Microsoft Excel is preferred.

• Familiarity with Smartsheet is preferred.

• Administrative experience in healthcare, medical office, Medicaid, or clinical settings is preferred.

• Knowledge of healthcare-related documentation or PASRR, SMRF, or SLF is preferred.

🏝️ Benefits

• Support for work/life balance and flexibility.

• Bonuses based on performance.

• Medical, dental, vision, and prescription insurance coverage.

• Partially funded Health Savings Account (HSA).

• Life insurance options.

• Discounts on auto, home, renter's, and pet insurance.

• 401K retirement savings plan with company matching contributions.

• Paid time off, holidays, and extended sick leave.

• Coverage for short- and long-term disability.

• Access to an Employee Assistance Program (EAP).

• Recognition platform for employees.

• Tuition reimbursement opportunities.

• Employee perks and discounts.

• Wellness programs and resources available.

• Opportunities for professional development, including training programs, workshops, and conferences.

• Employer-funded renewal expenses for licenses and certifications.

• Company-issued computer equipment provided.