Clinical Documentation Specialist – Temporary

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Propel the advancement of the post-trial pipeline by actively eliminating obstacles and ensuring timely progression.

• Collect medical records and prescriptions from healthcare providers.

• Keep precise client records within HubSpot CRM, adhering to internal procedures.

• Gather essential information to facilitate pipeline advancement.

• Organize documents utilizing Adobe and internal software applications.

• Diligently and promptly document activities and communications using company internal software tools.

• Maintain consistent communication with Speech Language Pathologists, clients, care providers, and prescribers.

• Assist in the complete sales process, acknowledging timely documentation submission and customer satisfaction as crucial elements of revenue generation.

⛳️ Requirements

• Proficient in English with exceptional written and verbal communication abilities, required.

• Outstanding customer service skills and professionalism.

• Highly organized.

• Capacity to interpret medical documentation and assess its sufficiency for insurance approval and reimbursement.

• Strong critical thinking and problem-solving capabilities.

• Effective written and verbal communication skills.

• Ability to manage multiple and changing priorities effectively.

• Proficient and comfortable with making and receiving numerous phone calls throughout the workday.

• Willingness to embrace new challenges and work beyond one's comfort zone.

• Capability to resolve issues in a professional and timely manner.

• Ability to maintain proper, courteous, and helpful telephone etiquette.

• Demonstrated sense of urgency and readiness to go above and beyond to accomplish tasks.

• Comfortably interface with a variety of users across the organization.

• High School Diploma, required.

• 1-2 years of experience in customer service or the healthcare field, required.

• Experience with Adobe, Microsoft Suite, HubSpot (or other CRM), cloud-based phone systems, video conferencing tools like Zoom, and instant messaging platforms such as Slack, preferred.

• Associate’s or Bachelor’s Degree, preferred.

🏝️ Benefits

• Remote work from a home office.

• Comprehensive benefits package.

• No travel required for temporary positions.

• Reasonable accommodations for individuals with disabilities.

• Inclusive and supportive workplace.

• Fair and equitable compensation practices.

• Transparency in compensation and open discussions regarding pay.