Clinical Customer Success Specialist – Vision Care

This is a fully remote position, open to applicants in Connecticut, +4 more states.

📋 Description

• Accountable for collaborating with our clients to enhance solution adoption and grow our installation base.

• Concentrated on boosting utilization among a designated target group of large physician groups and integrated delivery networks (IDNs).

• Assist in the effective onboarding of new clients, ensuring they are set up for success.

• Engage with strategic accounts and motivate customers to effectively implement our RetinaVue Care Delivery Model.

⛳️ Requirements

• Bachelor's degree is preferred; however, a high school diploma or GED is required.

• A background in ophthalmology or clinical settings is mandatory.

• At least 3 years of experience in customer-facing roles within sales or sales support.

• A minimum of 3 years in the life sciences field, with clinical experience being advantageous.

• Technical skills and the capability to learn software programs and troubleshoot, including familiarity with remote meeting platforms.

• Residency within the territory and close proximity to a major airport is essential.

• Up to 30% regional travel is expected, including overnight stays.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Paid time off

• Parental leave

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance

• Employee Stock Purchase Plan (ESPP)

• Flexible Spending Accounts