Customer Service Representative, Plumbing/HVAC Experience Required

This is a fully remote position, open to applicants in Texas.

📋 Description

• Respond to incoming calls, arrange appointments in Service Titan, and dispatch technicians as required.

• Manage overflow and after-hours customer inquiries efficiently.

• Utilize AT&T Office@Hand (RingCentral VoIP) to handle customer calls professionally and communicate with team members.

• Leverage Scorpion and Chirp dashboards for tracking and managing leads.

• Adhere to company scripts and prompts to ensure a seamless customer booking experience.

• Liaise with technicians and office managers to relay job details and updates.

• Pose relevant plumbing-related questions to collect essential information for service calls.

• Keep detailed and accurate customer records within the CRM system.

• Perform additional administrative tasks as necessary.

⛳️ Requirements

• Minimum of 2 years of experience in HVAC or Plumbing.

• Familiarity with Service Titan or comparable dispatching and scheduling software.

• Excellent verbal and written communication skills in English.

• Capability to multi-task and manage high call volumes while upholding professionalism.

• Availability during designated work hours, including weekends.

• Comfortable operating VoIP systems (AT&T Office@Hand/RingCentral) and lead tracking software.

• Detail-oriented with strong problem-solving abilities to assist customers effectively.

• Knowledge of plumbing services is advantageous, but a willingness to learn is crucial.

🏝️ Benefits

• Up to $1300 based on experience.

• Guaranteed annual bonus equivalent to one month's salary.

• Performance-based annual bonus of up to 1.5 times one month's salary, contingent on quarterly performance scores.

• Comprehensive health benefits covering dependents, including health, life, vision, and dental insurance.

• 16 days of PTO.