Customer Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver precise, clear, and comprehensive information to customers about policies, coverage, billing, and claims.

• Address, direct, and resolve inquiries through phone and email with a friendly, prompt, and professional approach.

• Thoroughly document all customer interactions in our internal systems.

• Confidently engage in discussions about insurance products, coverage specifics, exclusions, endorsements, and claims procedures.

• Operate independently in a remote, fast-paced setting.

• Collaborate effectively with the wider Customer Service and Claims teams.

⛳️ Requirements

• Valid P&C License.

• Over 3 years of experience in customer support.

• More than 1 year of experience in supporting insurance products (P&C preferred).

• Exceptional written and verbal communication abilities.

• Strong phone support and active listening capabilities.

• Familiarity with tools such as Dialpad, HubSpot, Front, and Google Workspace.

🏝️ Benefits

• Flexible Working.

• Flexible Time Off.

• Competitive Compensation.

• Comprehensive Healthcare.

• Company Retreats.