Clinical Customer Experience Specialist – Maternity Cover

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Promote the use of ear and hearing health care within the community.

• Raise awareness about the significance of routine ear and hearing examinations.

• Integrate clinical expertise, stakeholder engagement, and proactive strategies for effective implementation.

• Establish and maintain robust relationships with clinical teams and healthcare providers.

• Serve as a reliable advisor and primary contact for customers.

• Conduct impactful and thorough clinical training sessions.

• Ensure that clinicians are proficient in utilizing features that enhance usage and success.

• Perform regular site visits to provide clinical and commercial assistance to customers.

• Track program progress and organize engagement activities.

• Prepare succinct reports for stakeholders.

⛳️ Requirements

• Experience working with clinical clientele, preferably with a qualification in healthcare or audiology.

• Demonstrated success in delivering impactful training to healthcare or clinical teams.

• Capability to design and execute initiatives that promote engagement and adoption.

• Exceptional relationship-building abilities, whether via phone, online, or face-to-face.

• Proficient in analyzing and reporting on customer health and churn metrics, deriving insights from the data.

• Strong aptitude for influencing, inspiring, and cultivating trust among diverse stakeholders.

• Skilled in managing multiple deadlines and priorities while working independently in a fast-paced environment.

• Familiarity with medical devices and software platforms.

• Proactive and solution-oriented mindset with the ability to adjust to a rapidly changing project landscape.

• Experience acquired in a commercial setting.

• Keen attention to detail.

🏝️ Benefits

• 25 days of holiday (increasing to 26 after two years) plus Bank Holidays.

• Birthday Holiday and Christmas Holiday (three additional days).

• 5% Company and Employee Pension Scheme Contributions.

• Life Assurance Scheme (four times salary).

• Car Allowance.

• Remote working options.

• Access to Remote GP and Medical Second Opinion Services.

• Mental Health Support.

• Physiotherapy (eight sessions per year).

• Life, Money, and Wellbeing Support.

• 360 Wellbeing Score, Insights, and Calendar.

• Financial and Legal Support.

• One-on-One Lifestyle Coaching.

• Savings and Discounts.

• Perkbox.